United States December 16, 2002
Maintenance & Service Guide
Presario 5600 Series Personal Computers
MSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal
& Replacement
Jumpers & Switches | Specifications | Connector Pins | Power Cord Requirements
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Utilities TEST program. These error codes help identify possible defective subassemblies.
IMPORTANT:
Retest the system after completing each step.
If the problem has been resolved, do not
proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see
Removal and
Replacement Procedures.
Click on the desired error code range or corresponding test for a description of each error
condition and actions required to resolve the error condition.
Error Code
Range
Test
101-199 Processor Test
200-210 Memory Test
301-304 Keyboard Test
400-498 Parallel Printer Test
501-516 Video Display Unit Test
600-699 Diskette Drive Test
802-824 Monochrome Video Test
1101-1109 Serial Test
1201-1210 Modem Communications Test
1700-1799 Hard Drive Test
2402-2480 Video Test
3206 Audio Test
3301-3305
66xx
CD or DVD Drive Test
8601 Pointing Interface Device Test
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Serial Test Error Codes
Error
Code
Description Recommended Action
1101-xx Serial Port Test The following steps apply to error codes 1101-
xx through 1109-xx:
1109-xx Clock Register Test 1. Check the switch settings on the
serial/parallel device, if applicable.
2. Replace the system board and retest.
Top
Modem Communications Test Error Codes
Error
Code
Description Recommended Action
1201-xx Modem Internal Loop-Back Test The following steps apply to error codes 1201-
xx through 1210-xx:
1202-xx Modem Time-Out Error 1. Refer to modem documentation for correct
Setup procedures.
1203-xx Modem External Termination Test 2. Check the modem line.
1204-xx Modem Auto Originate Test 3. Replace the modem and retest.
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test
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Hard Drive Test Error Codes
Error
Code
Description Recommended Action
1700-xx Hard drive ID types test failed The following steps apply to error codes 1700-
xx through 1799-xx:
1701-xx Hard drive format test failed 1. Run Setup and verify drive type.
1702-xx Hard drive read test failed 2. Replace the hard drive signal and power
cables and retest.
1703-xx Hard drive write/read/compare
test failed
3. Replace the hard drive and retest.
4. Replace the system board and retest.
1704-xx Hard drive random seek test
failed
1705-xx Hard drive controller test failed
1706-xx Hard drive ready test failed
1707-xx Hard drive recalibration test
failed
1708-xx Hard drive format bad track test
failed
1709-xx Hard drive reset controller test
failed
1710-xx Hard drive park head test failed
1714-xx Hard drive file write test failed
1715-xx Hard drive head select test failed
1716-xx Hard drive conditional format test
failed
1717-xx Hard drive ECC* test failed
1719-xx Hard drive power mode test
failed
1730-x Fixed Disk 0 does not support
DMA Mode
1731-x Fixed Disk 1 does not support
DMA Mode
1740-x Fixed Disk 0 failed Set Block
Mode command
1741-x Fixed Disk 1 failed Set Block
Mode command
1750-x Fixed Disk 0 failed Identify
command
1751-x Fixed Disk 1 failed Identify
command
1760-x Fixed Disk 0 does not support
Block Mode
1761-x Fixed Disk 1 does not support
Block Mode
1790-x Disk 0 Configuration Error
1792-x Secondary Disk Controller Failure
1799-xx Invalid hard drive type failed
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DVD Drive Test Error Codes
Error Code Description Recommended Action
3301-xx
3305-xx
66XX-xx
DVD drive read test failed The following steps apply to error codes 3301-
xx through 3305-xx and 66XX-xx:
1. Replace the DVD drive and retest.*
2. Check the jumper settings on the DVD
drive.
3. Check and/or replace the power and signal
cables and retest.
4. Ensure no DVD disk is inserted when
running the CD Drive tests. This will result in
a 66xx error. This is a test issue, not a CD
drive issue .
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the DVD drive
eject button (located on the front bezel) to eject the CD and retest.
Top
Video Test Error Codes
Error Code Description Recommended Action
2402-xx Video memory test failed The following steps apply to error codes 2402-
xx through 2456-xx:
2403-xx Video attribute test failed 1. Run Setup.
2404-xx Video character set test failed 2. Replace the system board and retest.
2405-xx Video 80 × 25 mode 9 × 14
character cell test failed
2406-xx Video 80 × 25 mode 8 × 8
character cell test failed
2407-xx Video 40 × 25 mode test failed
2408-xx Video 320 × 200 mode color set
0 test failed
2409-xx Video 320 × 200 mode color set
1 test failed
2410-xx Video 640 × 200 mode test
failed
2411-xx Video screen memory page test
failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed The following steps apply to error codes 2402-
xx through 2456-xx:
2418-xx ECG/VGC memory test failed 1. Run Setup.
2419-xx ECG/VGC ROM checksum test
failed
2. Replace the system board and retest.
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 × 200 graphics
mode test failed
2422-xx ECG/VGC 640 × 350 16-color
set test failed
2423-xx ECG/VGC 640 × 350 64-color
set test failed
2424-xx ECG/VGC monochrome text
mode test failed
2425-xx 640 × 480 graphics test failure
2431-xx 640 × 480 graphics test failure
2432-xx 320 × 200 graphics (256-color
mode) test failed
2448-xx Advanced VGA Controller test
failed
2451-xx 132-column Advance VGA test
failed
2456-xx Advanced VGA 256-Color test
failed
2468-xx Advanced VGA BitBLT test The following steps apply to error codes 2468-
xx through 2480-xx:
2477-xx Advanced VGA datapath test 1. Run Setup.
2478-xx Advanced VGA BitBLT test 2. Replace the system board and retest.
2480-xx Advanced VGA Linedraw test
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Pointing Device Interface Test Error Codes
Error Code Description Recommended Action
8601-xx Pointing Device Interface test
failed
1. Replace with a working pointing device and
retest.
2. Replace the system board and retest.
Top
Audio Test Error Codes
Error Code Description Recommended Action
3206-xx Audio System Internal Error Replace the system board and retest.
Top
CD Drive Test Error Codes
Error Code Description Recommended Action
3301-xx
3305-xx
66XX-xx
CD drive read test failed The following steps apply to error codes 3301-
xx through 3305-xx and 66XX-xx:
1. Replace the CD and retest.
2. Check the jumper settings on the CD drive.
3. Check and/or replace the power and signal
cables and retest.
4. Replace the CD drive and retest.
5. Replace the backplane.
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