Contex IQ 4400 Series

Questions and Answers

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fosterheatherAug 22, 2025
What to do if my Contex Scanner has a paper jam?
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  Thomas SantanaAug 23, 2025
  If you encounter a paper jam in your Contex Scanner, try ejecting the document by pressing and holding down the Paper-Backwards or Paper-Forward key. If the document doesn't eject, you'll need to open the scanner lid to remove it. To do this, simultaneously press the lid release buttons towards the scanner’s center with your fingers until you feel them unlock. Use your other fingers to grip the edge of the lid and open it. After removing the paper, close the lid. Once the scanner is ready, reload the document to scan. If the issue persists, repeat the steps and select the Soft-handling option in your software before reloading.
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Alexander WhiteAug 26, 2025
Why is the Error Indicator LED blinking on my Contex Scanner?
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  James OconnorAug 26, 2025
  If the Error Indicator LED on your Contex Scanner is blinking, it signifies that an error has been detected. The error might be displayed on your screen. If not, open WIDEsystem (the scanner icon on your system tray) and go to the Status tab to see more details about the error. Then, follow the instructions on your screen.
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Amber HarrisonAug 28, 2025
What causes the 'Stitching failed' error on a Contex Scanner?
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  james41Aug 28, 2025
  If your Contex Scanner displays a 'Scanner Maintenance error message: Stitching …. failed', the most likely cause is a dirty or smudged glass plate. Clean the scanning area, reboot the scanner, and then complete the calibration steps. Also, remove any torn pieces of paper or other loose objects from the scanning area.
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Stephanie AndersonAug 30, 2025
Why don't the application control keys work on my Contex Scanner?
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  Taylor StuartAug 31, 2025
  If you are experiencing issues where the application control keys (one-touch) on your Contex Scanner are not working, you can try the following: First, check the One Touch setup entries in WIDEsystem by clicking on the scanner icon to open WIDEsystem and selecting the One Touch tab. Ensure that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC. Also, verify that you have clicked “Reserve One-Touch” in WIDEsystem. Finally, confirm that the applications defined in the WIDEsystem One Touch setup entries are designed to work with (compatible with) your scanner’s application control keys.
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Matthew BrownSep 2, 2025
How to fix Contex Scanner after Firmware upgrade failure?
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  ymartinezSep 2, 2025
  If you can’t operate or contact your Contex Scanner after a Firmware upgrade failure, it may be due to a power failure interrupting the upgrade process. Reboot the scanner to Safe Mode to reapply the firmware. Alternatively, restart the scanner; if it detects corrupted firmware, it will start up in Safe Mode. Then, open WIDEsystem by right-double-clicking the WIDEsystem scanner icon on your system tray. The “Scanner:” field should show “Scanner is in Safe Mode”. Follow the steps for firmware installation.
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Elizabeth ZimmermanSep 5, 2025
Why is the entire image not scanned on my Contex Scanner?
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  fjohnstonSep 5, 2025
  If the entire image is not being scanned by your Contex Scanner, check in your scanning application that your size settings are either set for Auto detection or correspond to the size of the whole original. Also, ensure that you are loading the original correctly, aligning the center of the original with the scanner’s center arrow marking.
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Danielle SanchezSep 8, 2025
How to resolve stitching problems on Contex Scanner?
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  Kendra MccoySep 8, 2025
  If you notice stitching problems with your Contex Scanner, such as image sections being misaligned at points between the sensors, remove the original from the scanner and calibrate the scanner using the Scanner Maintenance program.
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Jeffrey AndersonSep 12, 2025
How to remove vertical lines in scanned images with Contex Scanner?
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  Matthew MoralesSep 12, 2025
  If one or more thin vertical lines appear in the scanned image from your Contex Scanner but not in the original drawing, it's often due to an unclean glass plate. Clean your glass plate and rollers. You may also wipe the document with a dry lint-free cloth before feeding it into the scanner. If the issue continues after cleaning, calibrate the scanner with the scanner maintenance program. Lastly, inspect the glass plate for scratches, and replace it if damaged.
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Roberto LawsonSep 13, 2025
What to do if Contex Scanner has a yellow error icon in Device Manager?
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  vincentliSep 13, 2025
  If you see a yellow error icon on the scanner in Device Manager indicating that no functional drivers were found for your Contex Scanner, remove the scanner entry in the Device Manager. Then, shut down the PC, scanner, and disconnect the scanner from the PC. Finally, perform the installation from step 1, ensuring you install WIDEsystem before connecting the scanner.
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wangcalebNov 16, 2025
How to fix 'Unknown device is found' message on Contex Scanner?
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  omar92Nov 16, 2025
  If your Contex Scanner displays an 'Unknown device is found' message, it indicates that the interface is either not enabled or not correctly set up on your PC. To resolve this, follow the installation steps for your interface board and driver, and ensure that the Windows Device Manager lists the interface option. Another cause might be that the WIDEsystem drivers were not installed before the scanner was connected. In this case, shut down both the scanner and PC, disconnect the power and USB connections, and restart the installation from step 1. Also, check for loose interface connections by unplugging and firmly plugging in the interface cable at both ends. Finally, the system may need a reboot: shut down the scanner and PC, unplug the power and USB connections, then plug in the USB conne...

Summary

About this Guide

Overview of the Scanner

Details the physical components and layout of the scanner.

Installation

Guides through the process of installing the scanner and its drivers.

Turning the Scanner ON and OFF

Explains how to power the scanner on and off, including sleep modes.

Loading Originals into the Scanner

Instructions on how to feed documents into the scanner for scanning.

Scanning

Covers software applications and scanning operations.

Maintenance

Information on keeping the scanner in good working order.

Downloading New Firmware

How to update the scanner's internal software.

Trouble Shooting

Provides solutions for common scanner problems and errors.

Appendixes

Contains supplementary information like safety and regulations.

Overview of the Scanner

Scanner front view

Identifies and labels the parts visible from the front of the scanner.

Scanner rear view

Identifies and labels the parts visible from the rear of the scanner.

Installation

System requirements

Lists the necessary hardware and software specifications for installation.

Installation step by step

Provides a step-by-step guide for installing the scanner.

Turning the Scanner ON;OFF

Main power switch

Details the location and operation of the scanner's main power switch.

Self test procedure

Describes the automatic self-test performed when the scanner is powered on.

Sleep and wake modes

Explains how the scanner enters and exits sleep and wake states.

Automatic shut down after idle time

Covers setting the idle time for automatic sleep mode entry.

Loading Originals into the Scanner

Load, face up, at the scanners center

Instructions for positioning documents for scanning.

Automatic loading

Details the process of automatic document feeding.

Manual loading

Instructions for manually feeding documents into the scanner.

Unloading the original after scan

How to eject scanned documents from the scanner.

Soft Handling

Explains the slow-feed option for delicate originals.

Setting the input size

How to define the dimensions of the document to be scanned.

Scanning

Software applications for scanning

Discusses software used to control the scanner.

Running applications from the scanner panel

How to use one-touch buttons to launch software.

Batch scanning

Instructions for scanning multiple documents with the same settings.

Monitoring your scanner with WIDEsystem

How to use WIDEsystem to check scanner status and manage functions.

Maintenance

About scanner maintenance

Overview of the three basic maintenance tasks: cleaning, calibration, and replacement.

Cleaning the scan area

Details on how to clean the scanner's internal components.

Overview - Key maintenance points - Cleaning

Visual guide to key parts of the scanner relevant to cleaning.

Calibration

Instructions on how to calibrate the scanner for optimal performance.

Replacing the glass plate

Why and how to replace the scanner's glass plate.

Downloading New Firmware

What is Firmware?

Explains the scanner's operating system and its role.

When do I need new firmware?

Details the conditions and reasons for upgrading scanner firmware.

How to identify the firmware version running in the scanner?

Guides on how to check the current firmware version of the scanner.

How to install new firmware?

Step-by-step instructions for installing new scanner firmware.

Trouble Shooting

How are errors reported on your system

Explains how the scanner indicates and reports errors via panel and software.

Correcting common errors

General advice and steps for resolving detected scanner errors.

Technical assistance

Guidance on when to seek technical support and information needed.

Problems Related to Scanner Installation

Troubleshooting common issues encountered during scanner installation.

Problems Related to Operation of the Scanner

Solutions for common issues that arise during normal scanner operation.

Error message: Paper Jam

Detailed steps to diagnose and resolve a paper jam error.

Scanner Maintenance error message: Stitching failed

How to fix stitching errors that occur during scanner maintenance.

Application control keys (one touch) do not work

Troubleshooting common problems with the scanner's one-touch buttons.

Cant operate or contact scanner after Firmware upgrade failure.

Steps to recover the scanner from a failed firmware update process.

Problems Related to the Scanning Results

Solutions for issues affecting the quality of scanned images.

Appendixes

Important safety instructions

Critical safety guidelines for operating and maintaining the scanner.

Regulations

Information on FCC, CE, and VCCI compliance for the scanner.

Toxic or Hazardous Substances or Elements

Details on hazardous materials content as per regulatory standards.

Contex IQ 4400 Series Specifications

General

Type	Large Format Scanner
Maximum Scan Width	44 inches
Interface	USB 2.0, Gigabit Ethernet
Weight	Varies by model (e.g., ~100 lbs)
Dimensions	Varies by model (e.g., ~54 x 25 x 15 inches)
Document Length	Unlimited
Maximum Resolution	1200 dpi
Color Depth	48-bit
Supported Operating Systems	Windows