Contex XD2490 - User Manual

Other manuals for Contex XD2490

Service Guide57 pages

Questions and Answers

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Stephanie CruzAug 19, 2025
What to do if I get a 'Paper Jam' error on my Contex XD2490?
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  Monica ArmstrongAug 19, 2025
  If you encounter a 'Paper Jam' error, follow these steps: 1. Try to eject the document by pressing and holding the Paper-Backwards or Paper-Forward key. 2. If the document doesn't eject, open the scanner lid. Simultaneously press the lid release buttons towards the scanner’s center until they unlock, then grip the edge of the lid and open it. 3. Pull the lid backwards to open, and use your other hand to carefully remove the document from the scanning area. 4. Close the lid. 5. Reload the document and try scanning again. 6. If the error persists, repeat the steps above and select the Soft-handling option in your software before reloading.
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Wendy SaundersAug 22, 2025
Why WIDEsystem does not detect my Contex scanner?
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  David ShermanAug 22, 2025
  If WIDEsystem isn't detecting your scanner, consider the following: * The installed WIDEsystem driver version on your PC might be older than your scanner model. Install the WIDEsystem drivers from the CD-ROM that came with your scanner. * If WIDEsystem drivers weren't installed before connecting the scanner, shut down the scanner and PC, unplug the connections, and restart the installation from step 1. * Check for loose interface connections. Unplug and firmly plug in the interface cable on both ends. * Reboot the system: shut down the scanner and PC, unplug the connections. Then plug in the interface connections, turn on the PC, and when Windows is loaded, turn on the scanner.
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Crystal StaffordAug 26, 2025
How to remove vertical lines on Contex Scanner?
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  Gary AnthonyAug 26, 2025
  If you're seeing thin vertical lines in your scanned images that aren't on the original, it's often due to an unclean glass plate. Try these steps: 1. Clean the glass plate and rollers. 2. Wipe the document with a dry, lint-free cloth before scanning to remove any dirt. 3. If the problem continues after cleaning, calibrate the scanner using the scanner maintenance program. This can help the scanner recalibrate after dirt removal. 4. If the issue persists after cleaning and calibration, inspect the glass plate for scratches. If damaged, replace the glass plate.
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lucasjeffreyAug 28, 2025
What causes 'Stitching failed' error on Contex XD2490?
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  owardAug 28, 2025
  A 'Stitching failed' error during scanner maintenance is often due to a dirty or smudged glass plate. Clean the scanning area, reboot the scanner, and then complete the calibration steps. If the problem persists after cleaning, it could be due to loose objects in the optical path. Remove any torn pieces of paper or other loose objects from the scanning area.
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Rachel GainesAug 31, 2025
What to do if Contex XD2490 Scanner has a yellow error icon in Device Manager?
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  Jennifer HendersonAug 31, 2025
  If your scanner has a yellow error icon in Device Manager indicating no functional drivers, follow these steps: 1. Remove the scanner entry in the Device Manager. 2. Shut down the PC, and then shut down and unplug the scanner, disconnecting it from the PC. 3. Reinstall the drivers, making sure to install WIDEsystem before connecting the scanner.
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Anthony MontgomerySep 2, 2025
Why is the entire image not scanned with my Contex Scanner?
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  jerry59Sep 2, 2025
  If the entire image is not being scanned, check the following: 1. In your scanning application, verify that your size settings are set to Auto detection or match the size of the entire original document. 2. Ensure that you are loading the original correctly, aligning the center of the original with the scanner’s center arrow marking.
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patelkelseySep 4, 2025
How do I fix misaligned image sections on my Contex XD2490?
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  William BlackSep 5, 2025
  If you're experiencing misaligned image sections (stitching problems), try the following: 1. Remove the original document from the scanner and calibrate the scanner using the Scanner Maintenance program. Calibration includes correction of stitching errors. 2. If the problem persists after calibration, your sensors may need readjusting.
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Kathleen GutierrezSep 7, 2025
Why don't the application control keys work on my Contex Scanner?
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  clawsonSep 8, 2025
  If the application control keys (one-touch) are not working: 1. Check the One Touch setup entries in WIDEsystem. 2. Verify that the applications defined in the WIDEsystem One Touch setup entries are installed on your PC. 3. Ensure that the applications defined in the WIDEsystem One Touch setup entries are designed to work with your scanner’s application control keys. Check the application’s documentation or contact the application software dealer.
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Anna JohnsonSep 10, 2025
What to do if Contex Scanner won't operate after firmware upgrade failure?
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  mark32Sep 12, 2025
  If you can’t operate or contact the scanner after a firmware upgrade failure: A power failure could interrupt an ongoing firmware upgrade process. Reboot the scanner to Safe Mode to reapply the firmware. If the scanner detects corrupted firmware, it will start up in Safe Mode. To confirm Safe Mode: Open WIDEsystem – Right-double-click the WIDEsystem scanner icon on your system tray. The “Scanner:” field should show “Scanner is in Safe Mode”. Follow the steps for firmware installation.
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Christopher SmithSep 13, 2025
What does a blinking Error Indicator LED mean on my Contex XD2490 Scanner?
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  Kathy JonesSep 13, 2025
  When the Error Indicator LED is blinking, the information on your screen may include instructions and actions to remedy the error. Follow the instructions on your screen. Look for a description of the error in this users guide and follow the instructions provided.