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Appendix C: Troubleshooting
Frequently Asked Questions
1. No display on the LCD or the unit does not operate when the power is on.
9 Check the power cable connection and that the environment for the power outlet is normal.
9 Make sure the power voltage on the duplicator matches the voltage of your power outlet.
9 If the system was stored in a location where the temperature dropped below 32⁰F (0⁰C)
within the past 24 hours, leave the system in a warm room with temperatures at least 65⁰F
(19⁰C) for 4 hours prior to powering it on.
2. The system can not recognize the master disc.
9 Check the format of the master disc or the master itself for damage.
9 Your master disc may be copy protected. Normally, most of the DVD/Blu-ray Disc and
some of the CD you have purchase from stores have copy protected encoded in them.
9 Use one of the Writers to read your master disc by selecting one of writers as the Copy
source (please refer to section 1 of Make Disc-to-Disc Copies” - “Selecting the Copy
Source” on page 7.) If it works, make a copy of your master disc and treat the copy as the
new master. Then set the Copy source back to the Reader and try again.
3. Buttons do not function.
9 Maybe it is still busy on a task. Give it sometime and press it again. If it still doesn’t work,
turn off the machine, and then restart the machine after a minute.
4. Copy completed but the copies are not readable / executable?
9 Use “compare” feature to check the copied disc.
9 Based on our experience, the quality of your media plays a big role on this part. Try to use
high quality media to prevent such problems.
9 Please use another BD/DVD/CD player/ROM to test the copied media. Sometimes, your
BD/DVD/CD Player/ROM may not be compatible with recordable BD/DVD/CD disc.
5. The failure rate is high.
9 Lower the “write speed” and try again.
9 Quality of blank disc may be poor.
9 Quality of your master disc may be poor.
6. Do I need to upgrade my system’s firmware?
9 Unless your system is getting unstable, we strongly suggest not upgrading your system’s
firmware. Please contact our Tech Support if your system is getting unstable.
7. Cannot boot-up or fails to upgrade firmware.
9 Contact our Tech Support.
8. Can I load data directly from my computer to my system’s Hard Drive?
9 No, your system’s Hard Drive has a unique file system that computers will not recognize.
Thus, you can’t perform any read/write operations to the Hard Drive from your computer.
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