⚫ There is no media player.
⚫ No DXB8.1 or higher graphic acceleration software.
⚫ There is no DivX503Bundle.exe control when you play the file transformed to AVI
via media player.
⚫ No DivX503Bundle.exe or ffdshow-2004 1012 .exe in Windows XP OS.
23. Forget local menu operation password or network password
Please contact your local service engineer or our sales person for help. We can guide you to
solve this problem.
24. When I login via HTTPS, a dialogue says the certificate for this website is for other
address. Please follow chapter 3.8.2.17.1 to create server certificate.
25. When I login via HTTPS, a dialogue says the certificate is not
trusted. Please follow chapter 3.8.2.17.2 to download root
certificate.
26. When I login via HTTPS, a dialogue says the certificate has expired or is not
valid yet. Please make sure your PC time is the same as the device time.
27. I connect the general analog camera to the device, there is no video
output. There are following possibilities:
⚫ Check camera power supplying, data cable connection and etc.
⚫ This series device does not support the analog camera of all brands. Please make
sure the device supports general standard definition analog camera.
28. I connect the standard definition analog camera or the HDCVI camera to the device,
there is no video output.
There are following possibilities:
⚫ Check camera power supplying, or camera data cable connection.
⚫ For the product supports analog standard definition camera/HD camera, you need
to go to the main menu->Setting->Camera->Channel type to select corresponding
channel type and then restart the DVR.
29. I cannot connect to the IP
channel. There are following
possibilities:
⚫ Check the camera is online or not.
⚫ Check IP channel setup is right or not (such as IP address, user name, password,
connection protocol, port number.).
⚫ The camera has set the whitelist (Only the specified devices can connect to the camera).
30. After I connected to the IP channel, there one-window output is OK, but there is no
multiple-window output.
There are following possibilities:
⚫ Check the sub stream of the camera has been enabled or not.
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