⚫ Check the sub stream type of the camera is H.264 or not.
⚫ Check the device supports camera sub stream resolution or not (such as 960H, D1,
HD1 and etc.).
31. After I connected to the IP channel, there multiple-window output is OK, but there is no
one-window output.
There are following possibilities:
⚫ Check there is video from the IP channel or not. Please go to the main menu->info-
>System->BPS to view bit stream real-time information.
⚫ Check the main stream of the camera has been enabled or not.
⚫ Check the main stream type of the camera is H.264 or not.
⚫ Check the device supports camera main stream resolution or not (such as 960H,
D1, HD1 and etc.).
⚫ Check camera network transmission has reached the threshold or not. Please
check the online user of the camera.
32. After I connected to the IP channel, there is no video output in the one-window or the
multiple-window mode. But I can see there is bit stream.
There are following possibilities:
⚫ Check the main stream/sub stream type of the camera is H.264 or not.
⚫ Check the device supports camera main stream/sub stream resolution or not (such
as 1080P, 720P, 960H, D1, HD1 and etc.).
⚫ Check the camera setup. Please make sure It supports the products of other
manufacturers.
33. DDNS registration failed or can not access the device domain
name. There are following possibilities:
⚫ Check the device is connected to the WAN. Please check the device has got the IP
address if the PPPoE can dial. If there is a router, please check the router to make
sure the device IP is online.
⚫ Check the corresponding protocol of the DDNS is enabled. Check the DDNS
function is OK or not.
⚫ Check DNS setup is right or not. Default Google DNS server is 8.8.8.8, 8.8.5.5. You
can use different DNS provided by your ISP.
34. I can not use the INSTAON function on my cell phone or the
WEB. There are following possibilities:
⚫ Check the device INSTAON function is enabled or not. (Main
menu->Setting->Network->INSTAON)
⚫ Check the device is in the WAN or not.
⚫ Check cell phone INSTAON login mode is right or not.
⚫ It is the specified device INSTAON login port or not when you are using INSTAON client.
⚫ Check user name or password is right or not.
⚫ Check INSTAON SN is right or not. You can use the cell phone to scan the QR code on the
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