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• What should I do if the software does not respond or cannot connect when engraving
online?
Answer: If you're experiencing issues with the software not responding or the device failing to
connect while engraving online, there are several troubleshooting steps you can follow to
resolve the issue:
• A. Data Cable Check: Ensure that the data cable connected to the computer has a
proper communication function and that it is securely connected to both the
computer and the device. If the computer uses a USB-A interface, ensure that the
cable's end connected to the computer is compatible. If your computer doesn't
have a USB-A interface, use the provided A-to-C adapter or a hub to connect the
cable properly.
• B. Software Import: Make sure that you have successfully imported the necessary
files, such as the Creality Falcon2.lbdev file, according to the instructions provided
in the LightBurn software tutorial on the TF card. This file is essential for
establishing communication between the software and the device.
• C. COM Port Configuration: Verify that the COM port corresponding to the
engraving device is not occupied by another device or process. The COM port is
the communication port used by the device to send and receive data during the
engraving process. If it is being used by another application, you will need to close
that application or reassign the COM port to ensure proper connectivity.
• D. Video for Support: If the problem persists and the device still fails to connect,
consider recording a short video of the connection process, showing the steps
you're taking to connect the device to the computer. Be sure to include system
information, software version numbers, and any error messages. Providing this
information to the after-sales team will help them troubleshoot the issue more
effectively and provide you with a quicker resolution.
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