Why is there no video or audio from my Crestron DM-NVX-351?
If there is no video or audio, verify that all cables are connected securely. Also, the EDID selected for the input may be incorrect, so select the EDID supported by the devices in the signal path. The output resolution may not be supported by the display, so change the output resolution to one supported by the display.
What to do if the video is not being displayed but the audio can be heard on my Crestron Media Converter?
If the video is not being displayed but the audio can be heard, ensure that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source and that the display supports the HDCP level of the source. Also, check if an incorrect video source is selected and switch the video source to the correct input.
How to fix intermittent 4K60 4:4:4 video on Crestron DM-NVX-351?
To fix intermittent 4K60 4:4:4 2-channel non-HDR or 4K60 4:4:4 2-channel HDR video, properly configure the display device. Use Crestron HDMI cable only, ensuring it does not exceed the maximum length of 20 feet (6.1 m).
What causes video flickering when using multiple Crestron DM NVX devices on a network switch?
Video flickering or the absence of video when multiple DM NVX devices connect to a network switch can occur if neither IGMPv2 nor IGMPv3 snooping is enabled in the network switch for the associated port or VLAN. Enable IGMPv2 or IGMPv3 snooping in the correct VLAN to resolve this issue.
How to resolve unsupported resolution message on Crestron Media Converter?
If a message indicating that the resolution is unsupported appears on the display (when DM NVX device functions as a transmitter), select the correct EDID or change the resolution of the input.
How to fix intermittent video on Crestron DM-NVX-351 Media Converter?
If the video is intermittent, verify that all HDMI or Ethernet cable connections are securely connected.
Why is my Crestron DM NVX streaming video not seen in the receiver?
If DM NVX streaming video is not seen in the receiver, configure the DM NVX receiver using the correct streaming URL and multicast IP address.
What to do if a Crestron DM NVX multicast stream stopped?
If a DM NVX multicast stream stopped, ensure that the multicast address is not a duplicate of a multicast address that is set on another DM NVX device and that a valid multicast address is in use on the DM NVX device.
How to resolve unsupported resolution message on Crestron DM-NVX-351 receiver?
If a message indicating that the resolution is unsupported appears on the display (when DM NVX device functions as a receiver), change the scaler resolution setting to a resolution that the display can support.
How to fix a non-functioning analog audio input on a Crestron Media Converter?
If the analog audio input is not functioning, set the analog audio mode to insert audio, set the audio source to analog audio, verify that all cables are connected securely, and verify that the audio source is not muted.
General| Category | Media Converter |
|---|---|
| Video Inputs | 1 x HDMI |
| Video Outputs | 1 x HDMI |
| HDCP | HDCP 2.2 |
| Humidity | 10% to 90% non-condensing |
| Audio Inputs | 1 x HDMI |
| Audio Outputs | HDMI, Analog Stereo (3.5mm) |
| Audio Support | Dolby Digital, DTS |
| Network Interface | 1 x 10/100/1000 Ethernet |
| Power over Ethernet | Yes |
| Control Protocols | Crestron, SNMP, SSH, HTTP/HTTPS |
| USB | USB 2.0 |
| Power | PoE+ |
| Dimensions | 8.5 in (W) |
| Operating Temperature | 32° to 104° F (0° to 40° C) |
| Storage Temperature | -4°F to 140°F |
| Form Factor | 1RU Rack Mountable |
Description of front panel connectors, controls, and indicators.
Description of rear panel connectors, controls, and indicators.
Connectors, controls, and indicators for card-based models.
Details on DMF-CI-8 chassis information for NVX cards.
View DM XIO Director network appliance details on the Status page.
Configure DM NVX device as network AV encoder or decoder (transmitter or receiver).
Display packet counts, dropped packets, and bit rate of received/transmitted streams.
Set the Time-To-Live for multicast streams to limit hop limits.
Configure Differentiated Services Code Point for Quality of Service (QoS) on transmitters.
Enable or disable automatic routing of video inputs based on last connection.
Configure multiple DM NVX receivers to create a video wall display.
Adjust underscan percentage to fit content properly on displays.
Select desired output resolution for DM NVX receivers.
Configure maximum bit depth and HDMI color space mode for output.
Manage Extended Display Identification Data sent to HDMI inputs.
Configure subscriptions for DM NVX receivers to DM NVX transmitters.
Connect multiple DM NVX devices in series for signal distribution.
Extend USB signals between DM NVX devices via control system.
Control access to the SETUP button for changing transmitter/receiver modes.
Enable or disable connection to the Crestron XIO Cloud management service.
Configure scheduled automatic firmware updates for DM NVX devices.
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