What to do if a DM NVX multicast stream stopped on my Crestron Media Converter?
The multicast address may not be set properly on the DM NVX device. Ensure that the multicast address is not a duplicate of a multicast address that is set on another DM NVX device and that you are using a valid multicast address on the DM NVX device.
What to do if Crestron Media Converter has audio but no video?
If you are experiencing no video but can still hear audio with your Crestron Media Converter, the issue might be related to HDCP settings. Ensure that the HDCP settings of all DigitalMedia devices in the signal path and the display itself support the HDCP level of the source.
Why is there no video or audio from my Crestron Media Converter?
To resolve the issue of no video or audio with your Crestron Media Converter, first, verify that all cable connections are secure. Next, ensure that the correct EDID is selected for the HDMI input, which is supported by the devices in the signal path. Finally, confirm that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source.
Why does my Crestron DM-NVX-D30 flash to black screen?
If your Crestron Media Converter's display flashes to a black screen momentarily, this may occur when switching between HDR and non-HDR content. In this case, no action is required, as this is normal behavior on certain TVs.
Why does the video flicker or drop when the DM NVX device is touched or when metal in the vicinity of the device is touched with my Crestron DM-NVX-D30?
The DM NVX device may not be properly grounded. Properly ground the DM NVX device.
What to do if video stops suddenly, and the IGMP reports disappear in the network switch of my Crestron Media Converter?
This issue may be caused by an incorrectly configured IGMP querier. Configure the IGMP querier correctly, using the default setting of the network switch is recommended.
Why is video flickering or not displayed when multiple DM NVX devices connect to a network switch with my Crestron DM-NVX-D30?
This can happen when neither IGMPv2 nor IGMPv3 snooping is enabled in the network switch for the associated port or VLAN. To resolve this, enable IGMPv2 or IGMPv3 snooping in the correct VLAN.
What to do if analog audio output is not functioning on Crestron Media Converter?
Here are a few things to check: * If using a compatible DM-NVX-35x[C] encoder/decoder, ensure the analog audio mode is set to extract audio, not insert audio. * If using a compatible DM-NVX-35x[C] encoder, verify that the audio source is set to analog audio. * If using a DM-NVX-E30 or DM-NVX-E30C, switch the audio input to 2-channel audio, as these devices do not downmix a multichannel surround sound source.
What causes a stopped DM NVX multicast stream on Crestron?
If a DM NVX multicast stream has stopped, ensure that the multicast address is not a duplicate of a multicast address set on another DM NVX device and that a valid multicast address is used on the DM NVX device.
Why is Crestron Media Converter video flickering on network switch?
If video is flickering or not displayed when multiple DM NVX devices connect to a network switch, enable IGMPv2 or IGMPv3 snooping in the correct VLAN on the network switch for the associated port or VLAN.
General| Brand | Crestron |
|---|---|
| Model | DM-NVX-D30 |
| Category | Media Converter |
| Language | English |
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