Why does Crestron Media Converter video flicker when touched?
If the video flickers or drops when the DM NVX device is touched, or when metal in the vicinity of the device is touched, it indicates that the DM NVX device is not properly grounded. Properly ground the DM NVX device.
How to fix analog audio output on Crestron DM-NVX-D30 Media Converter?
If the analog audio output on your Crestron Media Converter is not functioning: * If using compatible DM-NVX-35x(C) encoders/decoders, set the analog audio mode to extract audio. * If using compatible DM-NVX-35x(C) encoders, set the audio source to analog audio. * If using a DM-NVX-E30 or DM-NVX-E30C, switch the audio input to 2-channel audio, as these models do not downmix a multichannel surround sound source to 2-channel.
What to do if Crestron DM-NVX-D30 Media Converter shows unsupported resolution?
If a message indicating that the resolution is unsupported appears on the display when using a DM-NVX-E30 or DM-NVX-E30C Crestron Media Converter, select the correct EDID or change the resolution of the input.
What causes intermittent video on Crestron DM-NVX-D30?
If the video from your Crestron Media Converter is intermittent, verify that all HDMI or Ethernet cables are securely connected.
Why does my Crestron DM-NVX-D30 flash to black screen?
If your Crestron Media Converter's display flashes to a black screen momentarily, this may occur when switching between HDR and non-HDR content. In this case, no action is required, as this is normal behavior on certain TVs.
Why is there no video or audio from my Crestron Media Converter?
To resolve the issue of no video or audio with your Crestron Media Converter, first, verify that all cable connections are secure. Next, ensure that the correct EDID is selected for the HDMI input, which is supported by the devices in the signal path. Finally, confirm that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source.
What to do if Crestron Media Converter has audio but no video?
If you are experiencing no video but can still hear audio with your Crestron Media Converter, the issue might be related to HDCP settings. Ensure that the HDCP settings of all DigitalMedia devices in the signal path and the display itself support the HDCP level of the source.
General| Brand | Crestron |
|---|---|
| Model | DM-NVX-D30 |
| Category | Media Converter |
| Language | English |
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