What to do if there is no video or audio on Crestron Media Converter?
If there is no video or audio, verify that all cables are securely connected. Also, select the EDID supported by the devices in the signal path. If the issue persists, change the output resolution to a resolution supported by the display.
What to do if video is not being displayed, but the audio can be heard on Crestron Media Converter?
If you can hear audio but not see video, ensure that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source. Also, ensure that the display supports the HDCP level of the source. If the issue still occurs, switch the video source to the correct input.
Why is 4K60 4:4:4 2-channel non-HDR or 4K60 4:4:4 2-channel HDR video intermittent on Crestron Media Converter?
Intermittent 4K60 4:4:4 2-channel non-HDR or HDR video can occur if the display device is not configured properly. Refer to the display device documentation for proper configuration. It can also be caused by using a non-Crestron HDMI cable or a Crestron HDMI cable that exceeds the maximum length of 20 feet (6.1 m). Use Crestron HDMI cable only, not exceeding 20 feet (6.1 m).
What to do if video is flickering or video is not displayed when multiple Crestron DM-NVX devices connect to a network switch?
If video is flickering or not displayed when multiple DM-NVX devices connect to a network switch, enable IGMPv2 or IGMPv3 snooping in the correct VLAN.
What to do if Crestron DM-NVX streaming video is not seen in the receiver?
If DM-NVX streaming video is not visible in the receiver, configure the DM-NVX receiver using the correct streaming URL and multicast IP address.
Why is the video intermittent on Crestron Media Converter?
Intermittent video can be caused by faulty HDMI or Ethernet cable connections. Verify that all cables are connected securely.
What to do if analog audio input is not functioning on Crestron Media Converter?
If the analog audio input is not functioning, set the analog audio mode to insert audio. Also, set the audio source to analog audio. Verify that all cable connections are secure and that the audio source is not muted.
What to do if a message indicating that the resolution is unsupported appears on the display when Crestron DM-NVX device functions as a transmitter?
If a message indicating that the resolution is unsupported appears, select the correct EDID. If the issue persists, change the resolution of the input.
What to do if a message indicating that the resolution is unsupported appears on the display when Crestron DM-NVX device functions as a receiver?
If a message indicating that the resolution is unsupported appears on the display, change the scaler resolution setting to a resolution that the display can support.
What to do if analog audio output is not functioning on Crestron Media Converter?
If the analog audio output is not functioning, set the analog audio mode to extract audio. Also, set the audio source to analog audio. If you are using a DM-NVX-350 or DM-NVX-350C, switch the audio input to 2-channel audio, as these devices do not downmix a 2-channel signal from a multichannel surround sound source.
General| Brand | Crestron |
|---|---|
| Model | DM-NVX-350 |
| Category | Media Converter |
| Language | English |
Details the front panel connectors, controls, and indicators for DM-NVX-350 and DM-NVX-351.
Details the front panel connectors, controls, and indicators for the DM-NVX-352 model.
Describes the rear panel connectors, controls, and indicators for DM-NVX-350, DM-NVX-351, and DM-NVX-352.
Details connectors, controls, and indicators for DM-NVX-350C and DM-NVX-351C card models.
Details connectors, controls, and indicators for the DM-NVX-352C card model.
Explains how DM NVX devices operate as encoders or decoders.
Turns displays on/off automatically via RS-232, IR, or CEC.
Configures a video wall using multiple DM NVX receivers.
Manages EDID sent to upstream devices for HDMI inputs.
Sets the stream bit rate for transmitter mode.
Supports the AES67 standard for audio over IP transmission.
Provides solutions for common problems encountered with DM NVX devices.
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