What to do if there is no video or audio on my Crestron Switch?
If there is no video or audio, verify that all cables are connected securely. Also, select the EDID supported by the devices in the signal path. Finally, change the output resolution to a resolution supported by the display.
Why is the video not being displayed on my Crestron Switch but the audio can be heard?
If you can hear audio but not see video, ensure that the HDCP settings of all DigitalMedia devices in the signal path support the HDCP level of the source and that the display supports the HDCP level of the source. Also, switch the video source to the correct input.
What to do if 4K60 4:4:4 2-channel non-HDR or 4K60 4:4:4 2-channel HDR video is intermittent on my Crestron Switch?
If you are experiencing intermittent 4K60 4:4:4 2-channel non-HDR or HDR video, ensure the display device is configured properly to support it. Use only Crestron HDMI cables that do not exceed 20 ft (6.1 m).
Why is video flickering or not displayed when multiple DM NVX devices connect to a Crestron Switch network?
If video is flickering or not displayed when multiple DM NVX devices connect to a network switch, enable IGMPv2 or IGMPv3 snooping in the correct VLAN.
Why is my DM NVX streaming video not seen in the Crestron Switch receiver?
If DM NVX streaming video is not visible in the receiver, configure the DM NVX receiver using the correct streaming URL and multicast IP address.
Why is video flickering when multiple DM NVX transmitters connect to a Crestron Switch?
If video is flickering when multiple DM NVX transmitters connect to a network switch, configure the network switch to drop the unknown multicast IP address.
What to do if the analog audio input is not functioning on my Crestron Switch?
If the analog audio input is not functioning, set the analog audio mode to insert audio. Also, set the audio source to analog audio. Verify that all cables are connected securely and that the audio source is not muted.
What to do if the analog audio output is not functioning on my Crestron Switch?
If the analog audio output is not functioning, set the analog audio mode to extract audio and ensure the audio source is set to analog audio. If using a DM-NVX-360 or DM-NVX-360C, switch the audio input to 2-channel audio.
Why does video stop suddenly and IGMP reports disappear in the Crestron Switch network?
If the video stops suddenly, and the IGMP reports disappear in the network switch, configure the IGMP querier correctly. The recommended setting is the default setting of the network switch.
Why does the Crestron Switch DM NVX device indicate the stream has started, but video is not being displayed?
If the DM NVX device indicates that the stream has started, but video is not being displayed, ensure that IGMPv2 or IGMPv3 is enabled on the network switch.
General| Category | Media Converter |
|---|---|
| Model | DM-NVX-363 |
| Humidity | 10% to 90% non-condensing |
| Resolution | Up to 4K @ 60Hz (4:4:4) |
| Ethernet | 10/100/1000 Mbps |
| Video Input | 1 x HDMI |
| Video Output | HDMI |
| Audio Input | HDMI, Analog |
| Audio Output | HDMI, Analog |
| PoE | Yes |
| Power | PoE or 12V DC |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
To Next Page
