64 Culligan® CSM Series Softeners
64 Cat. No. 01016370
Problem or Symptom Error
Description
Mode of Detection Possible Causes/Rem-
edies
MVP Control Display Error
ERR1
(The control will not function while an
Error is displayed or detected.)
To clear an alarm condition after cor-
rection, press and hold the Status key
for 10 seconds. The control will then
cycle the valve to the home position.
You may also power down the control
for 60 seconds or toggle a DIP switch.
If the problem is still present after at-
tempting to clear the error code, the
code will remain in the display.
Motor Failure
to Start
The error will occur if the
valve fails to reach the
desired state within 2 min-
utes of driving the motor.
The control will attempt to
start the motor 3 times for
2 minutes each time with
a 60-second off period be-
tween each attempt.The
control will power down
all triacs until the problem
is corrected. The con-
trol beeper will sound 3
times per second every 30
seconds until any key is
pressed.
1. Poor motor - Replace
2. Bad Cam - Inspect/Replace.
3. Bad/loose wiring-Inspect/
Repair.
4. Problem with MVP cir-
cuit board - run Test program
to verify operation of board
components.
5. Pilot spool is bound, prohibit-
ing motor from moving-Inspect/
Repair.
6. Micro-switches not function-
ing/sticking -Inspect/Replace.
MVP Control Display Error
ERR2
To clear an alarm condition after cor-
rection, press and hold the Status key
for 10 seconds. The control will then
cycle the valve to the home position.
You may also power down the control
for 60 seconds or toggle a DIP switch.
If the problem is still present after at-
tempting to clear the error code, the
code will remain in the display.
Motor Failure
to Stop
If the control detects
changes in the cam inputs
when the motor is not sup-
posed to be turning.
1. Poor motor - Replace
2. Problem with MVP cir-
cuit board - run Test program
to verify operation of board
components.
3. Micro-switches not function-
ing/sticking -Inspect/Replace.
MVP Control Display Error
ERR3
To clear an alarm condition after cor-
rection, press and hold the Status key
for 10 seconds. The control will then
cycle the valve to the home position.
You may also power down the control
for 60 seconds or toggle a DIP switch.
If the problem is still present after at-
tempting to clear the error code, the
code will remain in the display.
Incorrect Cycle
Position
The control expects to be
in a different position than
that indicated by the cam
switch closures.
1. Poor motor - Replace
2. Bad Cam - Inspect/Replace.
3. Bad/loose wiring - Inspect/
Repair.
4. Problem with MVP cir-
cuit board - run Test program
to verify operation of board
components.
5. Pilot spool is bound, pro-
hibiting motor from moving.
- Inspect/Repair.
6. Micro-switches not function-
ing/sticking -Inspect/Replace.
MVP Control Display Error
ERR4
To clear an alarm condition after cor-
rection, press and hold the Status key
for 10 seconds. The control will then
cycle the valve to the home position.
You may also power down the control
for 60 seconds or toggle a DIP switch.
If the problem is still present after at-
tempting to clear the error code, the
code will remain in the display.
Units Have the
Same ID
The error occurs when
multiple units are con-
nected and an ID number
is shared between multiple
controls.
Refer to page 39 and the sec-
tion on Multiple Unit Communi-
cation Setup and re-establish
ID’s.
Diagnostics 64
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