Water Does Not Heat At All
If the water heats, but is not hot enough, see Water Not Hot Enough.
The following steps are performed with the control box toggle switch in the ON position.
1 Check for power across the terminals of the heating element(s). If power is being supplied, remove the wires
and check for an open heating element (nominal resistance is 13 Ohms).
2 If there is no power to the element, trace the circuit back (using the ELECTRICAL SCHEMATIC) to the power
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Water Heats More Slowly Than Usual
1 Check for the proper voltage across the terminals of the heating element.
2 If the proper voltage is being supplied, disconnect the heating element and check for high resistance (nominal
resistance should be 13 Ohms). Replace a heating element if the resistance is too high.
Water Not Hot Enough
1 Check for the correct temperature setting on the thermostat knob.
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3 If the temperature setting is OK, check the heating elements for high resistance (nominal resistance should be
13 Ohms). Also make sure all elements are getting power.
4 If the elements are OK, contact the Curtis Technical Support department to determine if temperature
adjustments are necessary.
Water Too Hot (Boiling or Excessive Steaming)
1 If operating the urn at higher elevations, contact the Curtis Technical Support department to determine if
temperature adjustments are necessary.
2 Check for a thermostat that is stuck closed. Replace as necessary.
TROUBLESHOOTING GUIDE TG30
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