PR3000
Guaranteed Uninterruptible Power Supplies
19
The Connected Equipment Guarantee is not "first dollar" coverage. CyberPower's obligation
is reduced by any amounts that Initial Customer is entitled to recover from other sources
regarding the Connected Equipment, including insurance, other warranty, or extended
warranty coverage, whether or not the Initial Customer makes a claim for recovery, including
but not limited to a claim under any applicable insurance, other warranty, or extended
warranty.
To be covered under the Connected Equipment Guarantee: (a) you must notify CyberPower
within ten (10) days of the event for which intend to make the Connected Equipment claim; (b)
the Product must have been defective in materials or workmanship and such defect must
have directly and proximately caused the damage; (c) the Limited Warranty requirements
have been met (except that the three year limitation of the Limited Warranty does not limit the
Connected Equipment Guarantee, which is for the lifetime of the Product),(d) none of the
limitations or exclusions on warranty coverage apply (other than the three year limit), (e) the
Connected Equipment must have been damaged by a transient spike or surge (a “Power
Disturbance”) on an AC power line on properly installed, grounded, and code-compliant 120
volt power lines in the United States and Canada, or by a Power Disturbance on properly
installed standard telephone equipment lines, Ethernet lines, or coaxial cables; and (f) the
Connected Equipment must have been directly plugged into and properly connected to the
Product in its original condition which was properly operated when a Power Disturbance
passed through the Product and (i) exhausted the protection capacity of the CyberPower
Product or (ii) damaged the CyberPower Product.
Further, the Connected Equipment Guarantee does not apply if the Product has been operated
in a failure mode or not in compliance with the operating instructions and manual, or if the
Connected Equipment has not been operated in compliance with the instructions and manuals
of its manufacturer/vendor.
CyberPower’s total liability under this Connected Equipment Guarantee is limited to the
Agreed Damage Amount (defined below).
Making a Connected Equipment Guarantee Claim
To make a Warranty claim for damage to Connected Equipment under the Connected
Equipment Guarantee, you must do the following:
1. Provide reasonable proof of purchase (for example, a sales receipt) that establishes you
as the Initial Customer of the Product.
2. Call CyberPower at (952) 403-9500 or (877) 297-6937 (toll free), write to CyberPower at
5555 12th Ave East, Suite 110, Shakopee, MN 55379, or e-mail CyberPower at
claims@cyberpowersystems.com within ten (10) days of the date of the event for which
you wish to make a claim for warranty service.
3. When you contact CyberPower, identify the Product, the Purchase Date, the Serial
Number of the Product, and identify the item(s) of Connected Equipment (by manufacturer
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