D-Link DHP-300 - Troubleshooting

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21D-Link DHP-300 User Manual

Section 3 - Conﬁguration

Troubleshooting

• DHP-300 Powerline HD utility does not start correctly:

Reinstall the utility.

• DHP-300 Powerline HD utility does not detect the PowerLine HD Ethernet Adapter:

Please make sure your Powerline HD Ethernet Adapter is correctly plugged and connected to the computer or network

device.

• I can’t conﬁgure the PowerLine HD Ethernet Adapter, DHP-300 Powerline HD utility is always asking me for

the password:

Please make sure you have entered the correct password. Password ﬁeld is case-sensitive.

• I can’t conﬁgure any parameter of the PowerLine HD Ethernet Adapter, an error is shown when I try to conﬁgure

it:

Please make sure you have not unplugged the PowerLine HD Ethernet Adapter while conﬁguring it.

• I forgot my conﬁguration password:

If you forgot your password, click Cancel at the login screen. Click the Reset tab and press the Reset button.

Warning: When resetting the DHP-300, you will lose all of your settings.

• I changed the connection cable to another Ethernet adapter and now the utility does not work correctly:

Please restart the utility each time you disconnect the connection cable.

• I’m having a lot of problems conﬁguring my network:

If you are having many problems conﬁguring the network with two or more PowerLine HD Ethernet Adapter, please

make a reset to all of the Ethernet adapters, reset the utility and start conﬁguring the adapter again.

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