obligation pertaining to the product and in that case, the product is being sold "As-Is"
without any warranty whatsoever including, without limitation, the Limited Warranty as
described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point
based on its return policy. In case the return policy period has expired and the product is
within warranty, the customer shall submit a claim to D-Link as outlined below:
• The customer must submit with the product as part of the claim a written description
of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link
to confirm the same.
• The original product owner must obtain a Return Material Authorization (“RMA”)
number from the Authorized D-Link Service Office and, if requested, provide
written proof of purchase of the product (such as a copy of the dated purchase
invoice for the product) before the warranty service is provided.
• After an RMA number is issued, the defective product must be packaged
securely in the original or other suitable shipping package to ensure that it will
not be damaged in transit, and the RMA number must be prominently marked on
the outside of the package. Do not include any manuals or accessories in the
shipping package. D-Link will only replace the defective portion of the Product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No
Cash on Delivery (“COD”) is allowed. Products sent COD will either be rejected
by D-Link or become the property of D-Link. Products shall be fully insured by
the customer and shipped to D-Link Systems, 17595 Mt. Herrman Street,
Fountain Valley, CA. 92708. D-Link will not be held responsible for any
packages that are lost in transit to D-Link. The repaired or replaced packages
will be shipped to the customer via UPS Ground or any common carrier selected
by D-Link, with shipping charges prepaid. Expedited shipping is available if
shipping charges are prepaid by the customer and upon request.
D-Link may reject or return any product that is not packaged and shipped in strict
compliance with the foregoing requirements, or for which an RMA number is not visible
from the outside of the package. The product owner agrees to pay D-Link’s reasonable
handling and return shipping charges for any product that is not packaged and shipped in
accordance with the foregoing requirements, or that is determined by D-Link not to be
defective or non-conforming.
What Is Not Covered: This limited warranty provided by D-Link does not cover: Products,
if in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification,
tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service
in any way that is not contemplated in the documentation for the product, or if the model or
serial number has been altered, tampered with, defaced or removed; Initial installation,
installation and removal of the product for repair, and shipping costs; Operational
adjustments covered in the operating manual for the product, and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power surge, and
cosmetic damage; Any hardware, software, firmware or other products or services
provided by anyone other than D-Link; Products that have been purchased from inventory
clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators
expressly disclaim their warranty obligation pertaining to the product. Repair by anyone
other than D-Link or an Authorized D-Link Service Office will void this Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED
HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY
KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-
INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY
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