D-Link DWA-552 - Cannot Connect to Access Point or Router; Power and Link Lights Not On; Forgotten Encryption Key

40D-Link DWA-552 User Manual
Section 5 - Troubleshooting
• Make sure that the SSID on the DWA-552 Desktop PCI Adapter is exactly the same as the SSID on the Access
Point or wireless router.
• Move the DWA-552 and Access Point or Wireless router into the same room and then test the wireless connection.
• Disable all security settings. (WEP, MAC Address Control, AES)
• Make sure that the Radio is not locked down to a dierent frequency.
• Turn o your Access Point and the computer with the DWA-552. Turn on the Access Point, and then turn on the
computer with the DWA-552.
• Refresh the DWA-552 Utility.
2. I cannot connect to the access point or the wireless router.
• Check to see if the DWA-552 Desktop PCI Adapter is rmly inserted into the PCI slot of your laptop computer.
3. The DWA-552 Power and Link lights are not on.
• Reset the Access Point to its factory default settings and restore the DWA-552 Xtreme N® Desktop PCI Adapter
to the factory default settings. The default settings are listed in the Conguration section in this manual.
4. I forgot my encryption key.