Technical Manual - Page 7
POLICIES
AND
PROCEDURES
TO THE AUTHORIZED SERVICE COMPANY
Our mission is to ensure that Dacor customers receive prompt, courteous and professional service. We are here to
provide support to the servicer with technical information and replacement parts.
SCOPE
The customer warranty program provides home service on Dacor products, at no charge to the consumer.
The warranty begins from the date of original purchase or the date of installation. The warranties on
individual products vary, please see the actual warranty that accompanies each product. Some products carry
an extended parts warranty.
Warranty service must be performed by an authorized service agency in accordance with a written service
agreement provided by Dacor. See warranty matrix for a warranty description by product.
WHAT IS INCLUDED IN THE CUSTOMER WARRANTY PROGRAM
1. Travel time to consumer’s residence.
2. Diagnosis of the problem and completion of the repairs.
3. Replacement of warranty parts.
4. Distributor/Dealer stock merchandise. This includes repairs to correct any defect in materiel or workman-
ship. A SPECIAL AUTHORIZATION must be obtained in advance for all Distributor or Dealer stock
repairs (see section on Service Authorizations, page 4).
5. All repairs must be made in accordance with Dacor’s recommended procedures and industry accepted
repair techniques along with any governmental rules or guidelines. Only Genuine Dacor Replacement
Parts shall be used.
6. Repairs to correct defects in materials and/or workmanship as outlined in the product warranty.
WHAT IS NOT COVERED IN THE CUSTOMER WARRANTY PROGRAM
1. Repairs made on any unit in which the model and/or serial number have been altered, defaced or removed.
2. Routine maintenance as outlined in the Use and Care booklet. Such maintenance is the owner’s responsi-
bility.
3. Delivery, installation or reinstallation of any product unless an Authorization Number is obtained prior to
doing the work (see section on Service Authorizations).
4. Replacement of cooktop grates, burner caps, fi lters, knobs, grills or any other part removable for routine
maintenance.
5. Repairs associated with normal use and wear are not considered to be defects in materials and workman-
ship.
6. Repairs to correct errors in installation or misuse by the consumer.
7. Customer education.
8. Damage to the product caused by shipping or other means.
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