DEKKER Vacuum Technologies, Inc. – Vmax/July 2016
WARRANTY, REPLACEMENT & RETURN POLICIES (Page 3)
DKR_KNOW_GEN_09_rev2
Product failures will require a purchase order (in the original dollar amount of damaged/failed product)
from the distributor or direct customer to release the replacement pump or product. A Return
Merchandise Authorization (RMA) number will be generated by a DEKKER After Sales Associate and issued
to the distributor or customer to return the original product. The product will undergo a thorough
evaluation upon receipt and credit will be issued in full if the failure is determined to be warrantable. If
failure is determined not to be warrantable, the purchase order will be charged for the replacement
product.
DEKKER does not cover expedited shipping in any circumstance.
Motor failures will be determined warrantable based on the evaluation of the motor manufacturer or their
authorized representative. Please contact DEKKER for assistance with finding your motor manufacturer’s
local authorized repair center.
Return Policy for DEKKER vacuum pumps, systems and/or compressors (hereafter referred to as
the Product)
Return for Credit (product not needed):
Distributor or direct customer will request an RMA number from DEKKER After Sales Associate and
return the product pre-paid. Collect freight or parcels will be refused unless prior approval is given by
After Sales Associate.
A minimum 15% restock fee applies. If product is damaged by customer, as a result of mishandling or poor
packaging for return shipment, this fee may be increased as determined by DEKKER.
Return for Replacement (incorrect part number received due to DEKKER shipping error):
New purchase order is required to release correct items. DEKKER After Sales Associate will issue RMA
for incorrect items. Upon receipt, if product is returned in good condition, the original order will be
credited in full.
Return for Replacement (customer ordered incorrect part):
New purchase order is required to release correct items. DEKKER After Sales Associate will issue RMA
for incorrect items. Upon receipt, original order will be credited less minimum 15% restock fee. If product
is damaged by customer, as a result of mishandling or poor packaging for return shipment, this fee may be
increased as determined by DEKKER.
Return for Replacement (damaged product received):
Photos should be taken immediately upon discovery of damage to assist in a claim with the shipping
company. A new purchase order is required to release replacement items. Once items are received at
DEKKER, they will be evaluated for repair/replacement and liability determined with shipping company. It
is the discretion of the receiver to refuse any shipment. If you have any questions or concerns, contact a
DEKKER After Sales Associate.
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