Appendix
Dell Technical Support Policy
Contacting Dell
Warranty and Return Policy
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting
process and provides for restoration of the Operating System, application software and hardware drivers to the original
default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-
installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell
Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-
party software and peripherals is provided by the original manufacturer, including those purchased and/or installed
through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in
the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.dell.com/jp/
(for Japan only)
www.euro.dell.com
(for Europe only)
www.dell.com/la/
(for Latin American countries)
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your email address as your password.
Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.jp.dell.com/jp/jp/tech/email/
(for Japan only)
support.euro.dell.com
(for Europe only)
Electronic Quote Service
apmarketing@dell.com
(for Asian/Pacific countries only)
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