Information to Submit When Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots showing the symptom, including any error
messages. This can include:
•
Output from the show tech-support command (This
report is very long so set the storage buffer in your terminal
program to high.)
• Output from the show logging command, on the unit that
experienced the failure (This report is included as a section in
the output of the show tech-support command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if you use one
Managing Your Case Log in to iSupport and select the Service Requestt tab to view all
open cases and Return Materials Authorizations (RMAs).
Downloading Software Updates Log in to iSupport and select the Software Center tab.
Technical Documentation Log in to iSupport and select the Documents tab. You can access
this page without logging in using the Documentation link on the
iSupport page.
Contact Information E-mail:
Web: http://support.dell.com/
Telephone:
• USA: 1-866-965-5800
• International: 408-965-5800
42 Technical Support
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