Dell G2724D - Page 73

Troubleshooting │ 73
Common
Symptoms
What you
experience
Possible Solutions
Synchronization
problems
Screen is
scrambled or
appears torn
• Reset the monitor to factory settings
(Factory Reset).
• Perform monitor self-test feature check
to determine if the scrambled screen
appears in self-test mode.
• Check for bent or broken pins in the
video cable connector.
• Restart the computer in the safe mode.
Safety related
issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting
steps.
• Contact Dell immediately.
Intermittent
problems
Monitor
malfunctions on
and off
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Reset the monitor to factory settings
(Factory Reset).
• Perform monitor self-test feature check
to determine if the intermittent problem
occurs in self-test mode.
Missing color Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting
the monitor to the computer is
connected properly and is secure.
• Check for bent or broken pins in the
video cable connector.
Wrong color Picture color not
good
• Try different Preset Modes in Game
settings OSD. Adjust R/G/B value in
Game > Preset Modes > Custom
Color > Gain settings OSD.
• Change the Input Color Format to
RGB or YCbCr in the Display settings
OSD.
• Run the built-in diagnostics.