Troubleshooting │ 75
Specific
Symptoms
What you experience Possible Solutions
The picture does
not fill the entire
screen
The picture cannot fill
the height or width of
the screen
• Due to different video formats
(aspect ratio) of DVDs, the
monitor may display in full
screen.
• Run the built-in diagnostics.
No video at HDMI
or DisplayPort
When connected to
some dongle or docking
device at the port,
there is no video when
unplugging or plugging
the cable from the
notebook
• Unplug the HDMI, DisplayPort
or USB-C to DisplayPort
cable from dongle or docking
device, then plug the docking
HDMI, DisplayPort or USB-C
to DisplayPort cable to the
notebook.
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