Dell IE600 - Page 13

Troubleshooting │ 13
No audio in the
headset when using
a media player on the
computer
• Ensure that the headset is connected to the
computer.
• Ensure that the speaker volume on the
computer is set to an appropriate level.
• Ensure that the speaker on the media
player is not muted and volume is set to an
appropriate level.
• Ensure that the headset is correctly set up
in Windows audio settings.
Audio is not clear in the
headset
• Ensure that the speaker volume is set to
an appropriate level on the Windows,
Softphone and media player audio settings.
• Ensure that the person on the other end has
set the transmit volume to the appropriate
level.
• Ensure that the person on the other end,
if using a headset, has positioned his/her
microphone properly (close enough to the
mouth - approximately 2 cm/less than 1
inch).
No microphone audio
from headset when
using softphone on the
computer
• Ensure that the headset is connected
properly.
• Ensure that the microphone is not muted,
and the transmit volume is set to the
appropriate level, both on the softphone
and headset.
• Ensure that the headset is correctly set up
in Windows audio settings.
• Ensure that the caller has not muted his/her
speaker and that it is set to an appropriate
level.
No microphone audio
from headset when
using voice/recording
application on the
computer
• Ensure that the headset is connected to the
computer.