Dell P2422HA - Universal Serial Bus (USB) specific problems

Troubleshooting │ 65
Universal Serial Bus (USB) specific problems
Specific
Symptoms
Possible Solutions
USB interface is
not working
• Check that your monitor is turned On.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Turn off the monitor and turn it on again.
• Reboot the computer.
• Certain USB devices such as portable hard drive require
higher power source; connect the drive to the computer
directly.
SuperSpeed USB
5 Gbps (USB 3.2
Gen1) interface is
slow
• Check that your computer is SuperSpeed USB 5 Gbps
(USB 3.2 Gen1)-compatible.
• Some computers have USB 3.2, USB 2.0, and USB 1.1
ports. Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in
• Increase the distance between the USB 3.2 peripherals
and the wireless USB receiver.
• Position your wireless USB receiver as close as possible to
the wireless USB peripherals.
• Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.2 port.