20 Getting Help
www.dell.com | support.dell.com
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as
user:anonymous
, and use your e-mail address as your password.
• Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Electronic Quote Service
sales@dell.com
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
• Electronic Information Service
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the
questions most frequently asked by Dell customers about their portable and desktop computer
systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to
your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service
through the technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to
support.dell.com
, or you can call the automated order-status service. A recording prompts you for
the information needed to locate and report on your order. See the contact information for your
region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions
about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast,
accurate answers.
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