Troubleshooting
Headset
I cannot hear caller.
● Listening volume is too low. Press the volume up button on the headset.
and/or ensure that the volume setting on your computer is set accurately.
● Your headset is not set as the default audio device. Use the audio settings in
your sound control panel/preferences to select your headset as the default
audio device.
Callers cannot hear me.
● Headset is muted. Tap the mute button to unmute the microphone.
● Headset microphone boom aligned incorrectly. Align the headset boom with
your mouth.
● Your headset is not set as the default Voice device. Use the audio settings in
your sound control panel/preferences to change the input device.
The sound in the headset is distorted.
I can hear an echo in the headset.
● Lower the listen volume on your softphone until the distortion disappears.
● Adjust volume on headset.
When I use my headset with a softphone,
the headset call control and mute buttons
don't work.
● Make sure the softphone you are using is supported by viewing http://
www.plantronics.com/softphonecompatibility.
● If required to enable headset control (answer/end and mute) functionality,
ensure you have Plantronics Hub for Windows/Mac installed. See Load
software.
● Your mobile device may not support call control functionality. Check with
device manufacturer.
The other headset I was using to listen to
music does not work any more.
● Your headset will set itself as the default audio device in Windows. Use the
audio settings in your sound control panel/preferences to change the audio
device.
My phone is not finding my headset during a
call or while listening to music.
● When on a call or listening to music, make sure that audio is routing to the
desired headset by going to your settings and ensuring it is defaulted.
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Troubleshooting 9
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