Dell V515W - Cannot Run the Fax Software

MAKE SURE THAT FAX FORWARDING IS DISABLED
You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Fax Setup, and then press .
3 Press the arrow buttons to scroll to Ringing and Answering, and then press .
4 Press the arrow buttons to scroll to Fax Forward, and then press .
5 Press the arrow buttons to scroll to Off, and then press .
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when
a fax comes in so that the printer can receive it.
To retrieve the correct code:
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Fax Setup, and then press .
3 Press the arrow buttons to scroll to Ringing and Answering, and then press .
4 Press the arrow buttons to scroll to Manual Pickup Code, and then press .
5 Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax
software.
MAKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the fax
tab on the Printer Home takes you to our Web site where you can download the software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter)
before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
Troubleshooting
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