REMOVE AND REINSTALL THE PRINTER SOFTWARE
Understanding printer messages
Alignment Problem
Try any of the following:
• Check the ink cartridges.
1 Open the printer, and then remove and reinstall the ink cartridges.
2 Load a plain and unmarked A4‑ or letter‑size paper.
The printer will read any markings on used paper, which could cause the alignment error message to reappear.
3 Close the printer.
4 Touch OK or press to retry, depending on your printer model.
• Press to clear the message.
Cannot Collate Job
Try one or more of the following:
• Press to continue printing the pages that were saved in the printer memory, and then collate the remainder of
the print job.
• Press to cancel the current print job.
Change [Paper Source] to [Size] Paper
Try one or more of the following:
• Select the paper tray with the correct paper size or type.
• Press to continue printing after loading the correct paper size and paper type in the default paper tray.
• Press to cancel the current job.
Change [Paper Source] to [Size] [Type] Paper
Try one or more of the following:
• Select the paper tray with the correct paper size or type.
• Press to continue printing after loading the correct paper size and paper type in the default paper tray.
• Press to cancel the current job.
Close Printer
The printer is open. Close the printer to clear the message.
Troubleshooting 133
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