13. Trouble Shooting
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Problem
Cause
Solutions
If your radio can
connect to the
network successfully,
but is unable to play
particular stations
•
The station is not broadcasting at
this time of the day (remember it
may be located in a different time
zone).
•
The station has too many people
trying to attach to the radio station
server and the server capacity is
not large enough.
•
The station has reached the
maximum allowed number of
simultaneous listeners.
•
The update of the link is done
regularly. To get the updated list of
stations, please access from
Internet radio > Skytune. If case a
particular stream is still not
working, please contact us or
Skytune to report the case.
If your radio can
connect to the
network successfully,
but is unable to play
particular stations
•
The station is not broadcasting at
this time of the day (remember it
may be located in a different time
zone).
•
The station has too many people
trying to attach to the radio station
server and the server capacity is
not large enough.
•
The station has reached the
maximum allowed number of
simultaneous listeners.
•
The update of the link is done
regularly. To get the updated list of
stations, please access from
Internet radio > Skytune. If case a
particular stream is still not
working, please contact us or
Skytune to report the case.
No
DAB/FM reception
•
Please carry out “Factory Reset”
on the radio and extend the
antenna.
•
Move the radio close to the
window.