What to do if I cannot connect to the Web Admin Interface of my Digi Smart Sense?
If you cannot connect to the Web Admin Interface of your Digi Gateway, first, make sure the unit is receiving power. For initial Static IP setup, connect the unit directly to your computer’s Ethernet port via the jack labeled PC. After connecting your device to power, wait about 1 minute for the gateway to fully boot up.
How to fix a Digi Smart Sense that does not power on?
If your Digi Gateway unit does not power on, check that it is connected to wall power with the included power adapter, or connected to a Passive PoE connection with a power injector.
Why I cannot receive email from Insights Dashboard of my Digi Gateway?
If you are not receiving email from the Insights Dashboard for your Digi Gateway, verify that the test and alert messages are not being automatically sorted into your junk or spam folder. You may need to whitelist the messages, consulting your email client’s documentation for details. Also, if you are using a distribution group, check if the group allows emails from outside your company.
What to do if my Digi Gateway shows no readings?
If your Digi Gateway is showing no readings, ensure the Gateway has started up and check the sensor connections.
Why is the temperature reading on my Digi Smart Sense Gateway inaccurate?
If the temperature reading from your Digi Gateway is a few degrees warmer or colder than expected, check the sensor position.
General| Relative Humidity | 5% to 95% (non-condensing) |
|---|---|
| Cellular | 4G LTE |
| Connectivity | Wi-Fi, Ethernet, Cellular |
| Protocols | MQTT |
| Wi-Fi Standards | 802.11 a/b/g/n |
| Certifications | FCC, CE |
Guides users through setting up the Ethernet Gateway using Dynamic Host Configuration Protocol.
Provides instructions for configuring the Ethernet Gateway with a static IP address.
Addresses issues where the Ethernet Gateway unit fails to power on.
Provides steps to troubleshoot problems with accessing the gateway's web administration interface.
Helps resolve issues where alert or test messages are not received from the Insights dashboard.
Guides users on how to resolve situations where no sensor readings are being displayed.
Explains common causes for inaccurate temperature readings and how to check sensor position.
Discusses the expected battery life of wireless sensors and factors that shorten it.
Provides instructions for replacing batteries in wireless sensors.
Explains how to use signal strength mode to test wireless sensor connectivity.
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