What to do if I cannot connect to the Web Admin Interface of my Digi Gateway?
If you cannot connect to the Web Admin Interface of your Digi Gateway, first, make sure the unit is receiving power. For initial Static IP setup, connect the unit directly to your computer’s Ethernet port via the jack labeled PC. After connecting your device to power, wait about 1 minute for the gateway to fully boot up.
How to fix a Digi Gateway that does not power on?
If your Digi Gateway unit does not power on, check that it is connected to wall power with the included power adapter, or connected to a Passive PoE connection with a power injector.
Why I cannot receive email from Insights Dashboard of my Digi TM-WIFI440-Z?
If you are not receiving email from the Insights Dashboard for your Digi Gateway, verify that the test and alert messages are not being automatically sorted into your junk or spam folder. You may need to whitelist the messages, consulting your email client’s documentation for details. Also, if you are using a distribution group, check if the group allows emails from outside your company.
What to do if my Digi Gateway shows no readings?
If your Digi Gateway is showing no readings, ensure the Gateway has started up and check the sensor connections.
Why is the temperature reading on my Digi TM-WIFI440-Z inaccurate?
If the temperature reading from your Digi Gateway is a few degrees warmer or colder than expected, check the sensor position.
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