21
17 Troubleshooting Guide
PROBLEM CAUSE REMEDY
My GURU
won’t power
on or nothing
is visible on
the DISPLAY.
My GURU
won’t power
on.
There isn’t power getting to the
CONTROL UNIT.
Make sure the POWER SUPPLY
is securely plugged into the
CONTROL UNIT.
Make sure that the outlet that
the GURU is plugged into is
active and working.
The POWER SUPPLY might be
damaged or the POWER JACK
on the CONTROL UNIT might be
damaged.**
My GURU is
plugged in
and the alarm
and/or FAN is
working but
nothing is
visible on the
DISPLAY.
There is not enough power
coming from the POWER
SUPPLY to cause the DISPLAY
to work.
Try a different power outlet and
see if the DISPLAY works.
Your POWER SUPPLY might be
damaged**
The DISPLAY on your GURU is
damaged.
You will have to return your
GURU to have the CONTROL
UNIT repaired or replaced.**
The DISPLAY on your GURU is
frozen.
Extreme temperatures can
cause the LCD or LED DISPLAY
to freeze. The CONTROL UNIT
will still function but you will
not be able to read the DISPLAY.
Allow the CONTROL UNIT to
warm up and the DISPLAY
should function normally again.
My cooker
won’t reach
or stay at the
temp I have
set on the
GURU.
My GURU is
attached and
running but
my cooker
won’t reach
the desired
temp.
Old charcoal or ash may be
blocking holes in your fire grate
and preventing air from flowing
freely to the fire.
Make sure you have cleaned
out all of the old charcoal in the
bottom of your cooker so that
air can freely flow to the fire.
Your FAN has a slide damper.
Make sure that damper isn’t
completely closed.
The FAN might not be getting
enough air to the fire.
Make sure the FAN is plugged in
tightly to the GURU and check
to make sure it’s running and
air is coming out. If the FAN is
plugged in securely and it’s not
running while the CONTROL
UNIT is cycling then the FAN is
damaged or there is a problem
with your CONTROL UNIT.**
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