OPTIFLAME ELECTRIC FIREPLACE
TROUBLE SHOOTING GUIDE
GENERAL
Problem Circuit breaker trips or fuse blows when the unit is
turned on.
Probable Cause Improper circuit current rating.
Solution Verify the circuit that the Optiflame is installed on is a
dedicated circuit with a 20 amp rating. If the unit
continues to trip circuit breakers or blow fuses check
all wiring for loose connection, repair/replace as
necessary.
Service Manual Reference Page 3
Problem Unit turns on or off by itself.
Probable Cause Optional remote control has a similar frequency to
other remotes in the house.
Solution Exchange the optional hand held remote for one with
a different frequency. See operation section in parts
and service manual for how to determine remote
frequency.
Service Manual Reference Page 3
Problem Optional hand held remote control does not work.
Probable Cause Low batteries or remote not initialized properly or out
of operating range.
Solution Change batteries in the remote control. If the
batteries have been changed and the remote still
does not function their may have been a loss of
supply power to the firebox the due to power failure,
breaker tripped, or the main power switch has been
turned off. Reinitialize the hand held remote
The hand held remote has a range of 50 feet if the
distance between the hand held remote and the
firebox exceeds 50 feet move the hand held remote
closer to the firebox.
Service Manual Reference Remote control operation (optional) Page 3
Remote control initialization (optional) Page 3
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