Dimplex CASSETTE 400 - User Manual

Questions and Answers

L
lancekingJul 29, 2025
Why Dimplex CASSETTE 400 Indoor Fireplace flame effect will not start?
- T
  Tracy Adams DVMJul 29, 2025
  If the flame effect on your Dimplex Indoor Fireplace won't start, there are several potential causes: * Ensure the mains plug is correctly plugged into the wall socket. * Verify that the water tank is full and there is water in the sump. * Check that the low voltage connector is properly connected. * Make sure the Transducer Unit is correctly seated in the molded recess in the sump.
A
Andrea MooreAug 6, 2025
What to do if Dimplex CASSETTE 400 Indoor Fireplace flame effect is too low?
- D
  Dana MontgomeryAug 6, 2025
  If the flame effect on your Dimplex Indoor Fireplace is too low: * Increase the flame level by slowly turning the control knob to the left. * Clean the metal disc in the transducer with the soft brush provided. * Direct the wire from the Transducer Unit to the back of the sump, ensuring it sits in the side slot exiting the sump.
B
Brian CookAug 13, 2025
Why does my Dimplex CASSETTE 400 have too much smoke?
- A
  Arthur Montgomery Jr.Aug 13, 2025
  If your Dimplex Indoor Fireplace has too much smoke, the flame effect setting might be too high. Try turning the flame effect control knob to the right, about ¼ of a turn at a time, and allow the flame generator some time to adjust to the new setting.
M
Michael ReedAug 21, 2025
How to get rid of unpleasant smell from Dimplex Indoor Fireplace?
- K
  Kayla UnderwoodAug 21, 2025
  To eliminate the unpleasant smell from your Dimplex Indoor Fireplace: * Clean the unit as described under maintenance. * Use only filtered tap water.

Summary

Important Safety Advice

Warning - Obstruction

Do not place material or garments on, or obstruct the air circulation around the appliance.

Damage - Cord Replacement

If the supply cord is damaged, it must be replaced by the manufacturer or service agent.

Location - Usage Restrictions

Do not use outdoors or near water. Ensure adequate clearance from furniture and curtains.

Owner;User Responsibilities

Not intended for use by persons with reduced capabilities. Children must be supervised.

Electricity - Earthing

WARNING – THIS APPLIANCE MUST BE EARTHED. Use AC supply only matching appliance voltage.

Installation Instructions

Connecting Transducer Unit and Lamps

Detailed steps for connecting the transducer unit and lamps to the sump.

Filling the Water Tank

Operating the Fire

Manual Controls

Overview of manual controls: power switch (A), flame effect switch (B), and flame intensity knob (C).

Remote Control Operation

Remote Control Functions

Maintenance

Filling the Water Tank

Changing Lamps

Procedure for identifying and replacing faulty lamps for the flame and smoke effect.

Cleaning

Cleaning Details

Water Tank Cleaning

Sump Cleaning

Troubleshooting

Flame Effect Will Not Start

Troubleshooting steps for when the flame effect fails to start, covering plug, water level, and connections.

Flame Effect Too Low

Unpleasant Smell

Too Much Smoke

Main Lamps Not Working

Troubleshooting steps for when main lamps are not working, checking power and plug connection.

Warranty and Contact Information

Retailer and Service Contacts

Summary

Important Safety Advice

Warning - Obstruction

Do not place material or garments on, or obstruct the air circulation around the appliance.

Damage - Cord Replacement

If the supply cord is damaged, it must be replaced by the manufacturer or service agent.

Location - Usage Restrictions

Do not use outdoors or near water. Ensure adequate clearance from furniture and curtains.

Owner;User Responsibilities

Not intended for use by persons with reduced capabilities. Children must be supervised.

Electricity - Earthing

WARNING – THIS APPLIANCE MUST BE EARTHED. Use AC supply only matching appliance voltage.

Installation Instructions

Connecting Transducer Unit and Lamps

Detailed steps for connecting the transducer unit and lamps to the sump.

Filling the Water Tank

Operating the Fire

Manual Controls

Overview of manual controls: power switch (A), flame effect switch (B), and flame intensity knob (C).

Remote Control Operation

Remote Control Functions

Maintenance

Filling the Water Tank

Changing Lamps

Procedure for identifying and replacing faulty lamps for the flame and smoke effect.

Cleaning

Cleaning Details

Water Tank Cleaning

Sump Cleaning

Troubleshooting

Flame Effect Will Not Start

Troubleshooting steps for when the flame effect fails to start, covering plug, water level, and connections.

Flame Effect Too Low

Unpleasant Smell

Too Much Smoke

Main Lamps Not Working

Troubleshooting steps for when main lamps are not working, checking power and plug connection.

Warranty and Contact Information

Retailer and Service Contacts

Dimplex CASSETTE 400 Specifications

General

Model	CASSETTE 400
Category	Indoor Fireplace
Type	Electric Fireplace
Fuel Type	Electric
Technology	LED Flame Effect
Heat Output	2 kW
Voltage	230 V
Adjustable Thermostat	Yes
Remote Control	Yes
Installation	Wall-mounted or Built-in
Power Consumption	2000 W