Dimplex CAS500R - User Manual

Questions and Answers

D
Derrick GardnerAug 16, 2025
What to do if my Dimplex Indoor Fireplace has little or no mist generation?
- B
  Benjamin CamposAug 16, 2025
  If your Dimplex Indoor Fireplace isn't generating enough mist, it could be due to several reasons. The transducer might not be working correctly, or it could be dirty or not sitting properly in the sump. The fan could be obstructed, the nozzle might not be correctly positioned on the sump, or the nozzle could be blocked. To resolve this, check the transducer's operation, clean the sump and transducer thoroughly, and ensure the transducer is correctly fitted in the sump after switching off the product and removing the nozzle. Also, remove and clean the air filter, ensuring it's correctly replaced, and make sure the nozzle is correctly positioned on the sump. Clean the sump, transducer, and nozzle thoroughly to ensure proper mist generation.
N
Nicholas CraigAug 19, 2025
Why does my Dimplex Indoor Fireplace remote control stop working?
- D
  Danielle RiceSep 12, 2025
  If your Dimplex Indoor Fireplace remote control stops working, there are a few potential causes. It could be a Bluetooth range issue, a loose connection with the Bluetooth Receiver, or the remote control batteries may need replacing. Try repositioning the Bluetooth Receiver, ensuring it's not encased in metal or concrete. Also, check the connection to the jack. If these steps don't work, replace the batteries with two new AAA batteries.
R
Randy MillerAug 22, 2025
Why does my Dimplex Indoor Fireplace flame effect have too much smoke?
- T
  Thomas HodgesAug 22, 2025
  If your Dimplex Indoor Fireplace flame effect has too much smoke, the flame effect setting might be too high. Try turning down the flame effect and allow the product some time to adjust to the new setting.
K
Kirsten HillAug 26, 2025
What to do if Dimplex Indoor Fireplace will not operate but the LED fuel bed only operates?
- J
  Joseph FletcherAug 26, 2025
  If your Dimplex Indoor Fireplace isn't operating, but the LED fuel bed is still working, it could be due to a low water level or the product not being level. Refill the water tank(s). Also, ensure the product is level by checking the on-board level.
M
Mr. Jonathan RiceAug 28, 2025
What to do if Dimplex Indoor Fireplace LEDs blink twice and product beeps twice?
- S
  Shannon MatthewsAug 28, 2025
  If the LEDs on your Dimplex Indoor Fireplace blink twice and the product beeps twice, it indicates that the product is approaching a low water level. Refill the water tank(s).
K
Kevin SheltonAug 31, 2025
How to fix a Dimplex Indoor Fireplace that will not operate?
- A
  Aaron HarrisonAug 31, 2025
  If your Dimplex Indoor Fireplace isn't operating, there could be an electrical connection issue or a low water reading. Ensure the product has a working electrical connection. Also, refill the water tank(s) of the product.
B
Brenda HermanSep 3, 2025
What to do if my Dimplex Indoor Fireplace only operates the LED fuel bed?
- L
  lhendersonSep 3, 2025
  If your Dimplex Indoor Fireplace's LED fuel bed operates but the rest of the unit doesn't, it could be due to a low water reading or the product not being level. Refill the water tank(s) of the product and ensure the product is level by checking the on-board level.
D
David CunninghamSep 6, 2025
How to reduce smoke from the Dimplex Indoor Fireplace flame effect?
- S
  Scott SilvaSep 6, 2025
  If the flame effect on your Dimplex Indoor Fireplace has too much smoke, it's likely that the flame effect setting is too high. Turn down the flame effect and allow the product some time to adjust to the new setting.
F
felicia53Sep 9, 2025
Why do the LEDs blink twice and the product beep twice on my Dimplex Indoor Fireplace?
- D
  Dawn StewartSep 9, 2025
  If the LEDs on your Dimplex Indoor Fireplace blink twice and the product beeps twice, it indicates that the product is approaching low water. Refill the water tank(s) of the product.
A
adawsonSep 12, 2025
What causes the Bluetooth Receiver to stop working on my Dimplex Indoor Fireplace?
- Z
  Zachary PriceSep 12, 2025
  If the Bluetooth Receiver stops working on your Dimplex Indoor Fireplace, it could be due to a loose connection. Check the connection to the jack.

Summary

Introduction and Safety

Introduction

Provides an overview for safely installing, using, and maintaining the product.

Important Safety Advice

Crucial safety precautions covering electrical shock, fire risks, child safety, and proper usage.

General Information and Installation

General Information

Covers water usage, cleaning, general notes, and storage recommendations.

Electrical Connection

Specifies 230V/16A socket requirements and accessibility for plug-in installation.

Building the Product Surround;Enclosure

Instructions for building the product's surround and ensuring adequate clearance.

Ventilation Requirements

Details minimum ventilation areas needed for proper operation.

Installation and Commissioning

Wiring and Fixed Installation

Covers connecting to fixed wiring via a suitable connection box by a competent electrician.

Product Installation into Surround

Steps for fitting the product into the prepared enclosure, ensuring levelness and centering.

Commissioning and Start-Up

Guides on connecting the receiver, filling the water tank, and installing the log fuel bed.

Multiple Product Operation and Controls

Multiple Product Installation

Guidance on installing multiple units side-by-side, including power connections.

Manual Controls (CAS500 R)

Details the mains switch and button panel functions for the CAS500R.

Product Controls and Remote Operation

Manual Controls (CAS1000 R)

Details the mains switch and button panels (C & D) for the CAS1000R.

Receiver Controls

Explains the on/standby, sound mute, and flame adjustment buttons on the receiver unit.

Remote Control Setup

Instructions for battery installation and performing a functional test on the remote control.

Advanced Operation and Refilling

Pairing the Remote Control

Steps to pair the remote control to the appliance.

Adjusting Flame Effect and Nozzles

How to adjust flame settings, use nozzle inserts, and refill water tanks.

Low Water Indicator and Refilling

Explains low water alerts and the process for refilling water tanks.

Maintenance

General Maintenance Tips

Advice on water type, surface leveling, and storage for appliance longevity.

Component Cleaning

Detailed steps for cleaning the sump, transducer, and air filter as per recommendations.

Troubleshooting

Product Operation Issues

Addresses no operation, blinking LEDs, and low water problems with causes and solutions.

Mist Generation and Smoke Issues

Covers no mist generation, transducer problems, fan obstruction, and excess smoke.

Control System Issues

Addresses Bluetooth receiver and remote control malfunctions, including connections and batteries.

Summary

Introduction and Safety

Introduction

Provides an overview for safely installing, using, and maintaining the product.

Important Safety Advice

Crucial safety precautions covering electrical shock, fire risks, child safety, and proper usage.

General Information and Installation

General Information

Covers water usage, cleaning, general notes, and storage recommendations.

Electrical Connection

Specifies 230V/16A socket requirements and accessibility for plug-in installation.

Building the Product Surround;Enclosure

Instructions for building the product's surround and ensuring adequate clearance.

Ventilation Requirements

Details minimum ventilation areas needed for proper operation.

Installation and Commissioning

Wiring and Fixed Installation

Covers connecting to fixed wiring via a suitable connection box by a competent electrician.

Product Installation into Surround

Steps for fitting the product into the prepared enclosure, ensuring levelness and centering.

Commissioning and Start-Up

Guides on connecting the receiver, filling the water tank, and installing the log fuel bed.

Multiple Product Operation and Controls

Multiple Product Installation

Guidance on installing multiple units side-by-side, including power connections.

Manual Controls (CAS500 R)

Details the mains switch and button panel functions for the CAS500R.

Product Controls and Remote Operation

Manual Controls (CAS1000 R)

Details the mains switch and button panels (C & D) for the CAS1000R.

Receiver Controls

Explains the on/standby, sound mute, and flame adjustment buttons on the receiver unit.

Remote Control Setup

Instructions for battery installation and performing a functional test on the remote control.

Advanced Operation and Refilling

Pairing the Remote Control

Steps to pair the remote control to the appliance.

Adjusting Flame Effect and Nozzles

How to adjust flame settings, use nozzle inserts, and refill water tanks.

Low Water Indicator and Refilling

Explains low water alerts and the process for refilling water tanks.

Maintenance

General Maintenance Tips

Advice on water type, surface leveling, and storage for appliance longevity.

Component Cleaning

Detailed steps for cleaning the sump, transducer, and air filter as per recommendations.

Troubleshooting

Product Operation Issues

Addresses no operation, blinking LEDs, and low water problems with causes and solutions.

Mist Generation and Smoke Issues

Covers no mist generation, transducer problems, fan obstruction, and excess smoke.

Control System Issues

Addresses Bluetooth receiver and remote control malfunctions, including connections and batteries.

Dimplex CAS500R Specifications

General

Model	CAS500R
Type	Electric Fireplace
Style	Contemporary
Remote Control	Yes
Voltage	120V
Adjustable Thermostat	Yes
Fuel Bed	Log Effect

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Dimplex CAS500R - User Manual

Table of Contents

Questions and Answers

Summary

Introduction and Safety

Introduction

Important Safety Advice

General Information and Installation

General Information

Electrical Connection

Building the Product Surround;Enclosure

Ventilation Requirements

Installation and Commissioning

Wiring and Fixed Installation

Product Installation into Surround

Commissioning and Start-Up

Multiple Product Operation and Controls

Multiple Product Installation

Manual Controls (CAS500 R)

Product Controls and Remote Operation

Manual Controls (CAS1000 R)

Receiver Controls

Remote Control Setup

Advanced Operation and Refilling

Pairing the Remote Control

Adjusting Flame Effect and Nozzles

Low Water Indicator and Refilling

Maintenance

General Maintenance Tips

Component Cleaning

Troubleshooting

Product Operation Issues

Mist Generation and Smoke Issues

Control System Issues

Summary

Introduction and Safety

Introduction

Important Safety Advice

General Information and Installation

General Information

Electrical Connection

Building the Product Surround;Enclosure

Ventilation Requirements

Installation and Commissioning

Wiring and Fixed Installation

Product Installation into Surround

Commissioning and Start-Up

Multiple Product Operation and Controls

Multiple Product Installation

Manual Controls (CAS500 R)

Product Controls and Remote Operation

Manual Controls (CAS1000 R)

Receiver Controls

Remote Control Setup

Advanced Operation and Refilling

Pairing the Remote Control

Adjusting Flame Effect and Nozzles

Low Water Indicator and Refilling

Maintenance

General Maintenance Tips

Component Cleaning

Troubleshooting

Product Operation Issues

Mist Generation and Smoke Issues

Control System Issues

Dimplex CAS500R Specifications

Related product manuals