Dimplex Cavendish CSH20

Other manuals for Dimplex Cavendish CSH20

Manual16 pages

Questions and Answers

D
Dr. David Gomez MDAug 19, 2025
How to fix Dimplex Indoor Fireplace flame effect not starting?
- B
  Barbara CampbellSep 12, 2025
  If the flame effect on your Dimplex Indoor Fireplace isn't starting, there are several potential causes: * Ensure the mains plug is correctly connected to the wall socket. * If Switch A is in the ‘ON’ position, press Switch B once for the flame effect. * Check the ‘Low water level’ warning LED ‘E’ under the canopy hood. If it's on, fill the water tank. * Verify that the low voltage connector is properly connected.
P
Pamela LambertAug 21, 2025
Why is the flame effect too low on my Dimplex Indoor Fireplace?
- R
  Ricky WrightAug 21, 2025
  If the flame effect on your Dimplex Indoor Fireplace is too low, it could be due to a few reasons: * The flame effect control knob may be set too low. Increase the flame level by slowly turning Control knob C clockwise. * The water in the sump might be too high. If the water level in the sump is more than 40mm, remove the sump and empty it in the sink. * The metal disc at the base of the sump might be dirty. Clean the metal discs with the soft brush supplied.
B
Brittany LarsonAug 25, 2025
How to get rid of the bad smell from Dimplex Cavendish CSH20?
- E
  ericortizAug 25, 2025
  An unpleasant smell from your Dimplex Indoor Fireplace could be due to: * Dirty or stale water. Clean the unit as described under maintenance. * Using unfiltered tap water. Use only filtered tap water.
J
Jeffrey JohnsonAug 26, 2025
What to do if Dimplex Cavendish CSH20 Indoor Fireplace flame effect has too much smoke?
- L
  Leslie MaxwellAug 27, 2025
  If the flame effect on your Dimplex Indoor Fireplace has too much smoke, turn the flame effect Control knob C anticlockwise to minimum and then slowly turn it clockwise, about ¼ of a turn at a time.
S
Sheila SmithAug 28, 2025
Why does my Dimplex Cavendish CSH20 Indoor Fireplace have an unpleasant smell when I use it?
- V
  veronica13Aug 28, 2025
  An unpleasant smell from your Dimplex Indoor Fireplace usually indicates dirty or stale water, or the use of unfiltered tap water. To resolve this, clean the unit as described in the maintenance section and only use filtered tap water.
L
Linda BrownAug 30, 2025
How to fix Dimplex Cavendish CSH20 Indoor Fireplace flame effect too low?
- J
  joshuawashingtonAug 30, 2025
  If the flame effect on your Dimplex Indoor Fireplace is too low, it could be due to several reasons: * The flame effect control knob might be set too low; increase the flame level by slowly turning control knob C clockwise. * The water level in the sump might be too high; if it's more than 40mm, remove the sump and empty it in the sink. * The metal disc at the base of the sump might be dirty; clean the metal discs with the soft brush supplied, following the maintenance procedure.
B
Brandi RobertsSep 1, 2025
How to fix Dimplex Cavendish CSH20 Indoor Fireplace when main lamps are not working and there are no flames or smoke?
- D
  Daniel WestSep 2, 2025
  If the main lamps aren't working and there are no flames or smoke in your Dimplex Indoor Fireplace, check the following: * If LED ‘E’ is lit, follow the instructions under Maintenance for filling the water tank. * Ensure the plug is correctly connected to the wall socket. * Make sure switch ‘A’ is in the ‘ON’ (I) position. * Press switch ‘B’ until you hear one beep for the flame effect.
R
Ruth GloverSep 4, 2025
How to troubleshoot Dimplex Cavendish CSH20 Indoor Fireplace when the flame effect will not start?
- D
  David Howard MDSep 4, 2025
  If the flame effect on your Dimplex Indoor Fireplace won't start, check these things: * Ensure the mains plug is properly connected. * Verify switch A is in the 'ON' (I) position and press switch B once for the flame effect. * Check the 'Low water level' warning LED 'E'. If it's on, fill the water tank. * Confirm that the low voltage connector is correctly inserted.
J
Jocelyn YoungSep 6, 2025
Why Dimplex Cavendish CSH20 Indoor Fireplace flame effect has too much smoke?
- D
  David RossSep 6, 2025
  The flame effect might be producing too much smoke because the flame effect setting is too high. To resolve this, turn the flame effect control knob anticlockwise to the minimum setting, then slowly turn it clockwise about a quarter of a turn at a time. Allow the flame generator some time to adjust before increasing the setting further.
T
Theresa BellSep 9, 2025
How to fix Dimplex Cavendish CSH20 if the flame effect is too low?
- R
  Rebecca WeberSep 9, 2025
  The flame effect might be too low because the flame effect control knob is set too low, or the water in the sump may be too high. Also, the metal disc at the base of the sump might be dirty. Increase the flame level by slowly turning the control knob clockwise. If the water level in the sump is more than 40mm, remove the sump and empty it in the sink. Clean the metal discs with the soft brush supplied.

Summary

Important Safety Advice

General Safety Precautions

Basic safety measures to reduce risk of fire, shock, and injury, including usage restrictions and placement guidelines.

General Information

Product Setup and Operation Notes

Details on unpacking, using the flame effect, installation type, voltage verification, and potential operational sounds.

Electrical Connection

Connection Requirements and Earthing

Ensures correct AC supply usage, voltage matching, and mandatory earthing for safe operation.

Operating and Maintenance Tips

Appliance Usage and Care Tips

Advice on water tank drawer, filtered water, floor placement, draining, cleaning frequency, and lamp inspection.

Installation Instructions

Pre-Installation Steps

Recommendations for chimney cleaning and flue blocking for efficient operation and reduced heat loss.

Appliance Installation Procedure

Guide to removing packaging, preparing the hearth, positioning the unit, and making the electrical connection.

Controls and Operation

Manual Control Layout and Functions

Details on power switch, mode selection, flame intensity control, thermostat, and water level indicator.

Electronic Thermostat Settings

Explanation of automatic temperature control and how to set the desired heat output.

Remote Control Usage

Instructions for operating the fire using the remote control, including button functions and aiming.

Battery and Safety Features

Remote Control Battery Installation

Steps for inserting and replacing batteries in the remote control unit.

Battery Disposal Guidelines

Proper methods for disposing of used and leaky batteries according to regulations.

Thermal Safety Cut-Out

Information on the overheat protection feature and actions to take if it activates.

Appliance Usage and Maintenance

Tips for Optimal Appliance Use

Advice on water consumption, handling the unit, and adjusting flame effect for realism.

General Maintenance Procedures

Warning to disconnect power before maintenance and overview of cleaning tasks.

Changing the Fireplace Lamps

Guide to identifying and replacing the lamps that create the flame effect.

Filling the Water Tank

Step-by-step instructions for refilling the water tank, including water type recommendations.

Cleaning and Recycling

Component Cleaning Instructions

Detailed steps for cleaning the water tank, sump, and air filter.

Product Recycling and Disposal

Information on responsible disposal of electrical products at the end of their life.

After Sales Service

Warranty and Support Information

Details on product warranty, how to obtain assistance, and spare parts availability.

Troubleshooting Common Issues

Flame Effect Not Starting

Troubleshooting steps for when the flame effect fails to ignite, covering plug, switches, and water levels.

Low Flame Effect or Too Much Smoke

Solutions for reduced flame intensity, excessive smoke, and unpleasant smells.

Main Lamps Not Working

Guidance on what to do if the main lamps fail to illuminate and no flame effect is present.