To Next PageTo Next PageWhat to do if Dimplex Indoor Fireplace main lamps are not working and there are no flames or smoke?
If the main lamps aren't working and there are no flames or smoke, check if LED ‘E’ is lit. Follow the instructions under Maintenance for filling the water tank. Also, ensure the plug is correctly connected to the wall socket and that switch ‘A’ is in the ‘ON’ position. Press switch ‘B’ until you hear one beep for the flame effect.
How to fix Dimplex Cavendish CSH20 Indoor Fireplace if the flame effect will not start?
If the flame effect won't start, check that the mains plug is properly connected and that switch A is in the ‘ON’ position, and switch B has been pressed for the flame effect. Also, check the water level and refill the water tank if the ‘Low water level’ warning LED is on. Ensure the low voltage connector is correctly inserted.
Why Dimplex Indoor Fireplace has unpleasant smell when unit is used?
An unpleasant smell when the unit is used is caused by dirty or stale water, or by using unfiltered tap water. To resolve this, clean the unit as described under maintenance and use only filtered tap water.
Basic safety measures to reduce risk of fire, shock, and injury, including usage restrictions and placement guidelines.
Details on unpacking, using the flame effect, installation type, voltage verification, and potential operational sounds.
Ensures correct AC supply usage, voltage matching, and mandatory earthing for safe operation.
Advice on water tank drawer, filtered water, floor placement, draining, cleaning frequency, and lamp inspection.
Recommendations for chimney cleaning and flue blocking for efficient operation and reduced heat loss.
Guide to removing packaging, preparing the hearth, positioning the unit, and making the electrical connection.
Details on power switch, mode selection, flame intensity control, thermostat, and water level indicator.
Explanation of automatic temperature control and how to set the desired heat output.
Instructions for operating the fire using the remote control, including button functions and aiming.
Steps for inserting and replacing batteries in the remote control unit.
Proper methods for disposing of used and leaky batteries according to regulations.
Information on the overheat protection feature and actions to take if it activates.
Advice on water consumption, handling the unit, and adjusting flame effect for realism.
Warning to disconnect power before maintenance and overview of cleaning tasks.
Guide to identifying and replacing the lamps that create the flame effect.
Step-by-step instructions for refilling the water tank, including water type recommendations.
Detailed steps for cleaning the water tank, sump, and air filter.
Information on responsible disposal of electrical products at the end of their life.
Details on product warranty, how to obtain assistance, and spare parts availability.
Troubleshooting steps for when the flame effect fails to ignite, covering plug, switches, and water levels.
Solutions for reduced flame intensity, excessive smoke, and unpleasant smells.
Guidance on what to do if the main lamps fail to illuminate and no flame effect is present.
Basic safety measures to reduce risk of fire, shock, and injury, including usage restrictions and placement guidelines.
Details on unpacking, using the flame effect, installation type, voltage verification, and potential operational sounds.
Ensures correct AC supply usage, voltage matching, and mandatory earthing for safe operation.
Advice on water tank drawer, filtered water, floor placement, draining, cleaning frequency, and lamp inspection.
Recommendations for chimney cleaning and flue blocking for efficient operation and reduced heat loss.
Guide to removing packaging, preparing the hearth, positioning the unit, and making the electrical connection.
Details on power switch, mode selection, flame intensity control, thermostat, and water level indicator.
Explanation of automatic temperature control and how to set the desired heat output.
Instructions for operating the fire using the remote control, including button functions and aiming.
Steps for inserting and replacing batteries in the remote control unit.
Proper methods for disposing of used and leaky batteries according to regulations.
Information on the overheat protection feature and actions to take if it activates.
Advice on water consumption, handling the unit, and adjusting flame effect for realism.
Warning to disconnect power before maintenance and overview of cleaning tasks.
Guide to identifying and replacing the lamps that create the flame effect.
Step-by-step instructions for refilling the water tank, including water type recommendations.
Detailed steps for cleaning the water tank, sump, and air filter.
Information on responsible disposal of electrical products at the end of their life.
Details on product warranty, how to obtain assistance, and spare parts availability.
Troubleshooting steps for when the flame effect fails to ignite, covering plug, switches, and water levels.
Solutions for reduced flame intensity, excessive smoke, and unpleasant smells.
Guidance on what to do if the main lamps fail to illuminate and no flame effect is present.
General| Model Number | CSH20 |
|---|---|
| Type | Electric Fireplace |
| Heat Output | 2 kW |
| Heat Settings | 2 |
| Thermostat | Yes |
| Remote Control | Yes |
| Timer | No |
| Fuel Type | Electric |
| Colour | Black |
