Why does my Dimplex Indoor Fireplace have an unpleasant smell?
If there's an unpleasant smell when your Dimplex Indoor Fireplace is in use, it could be due to dirty or stale water, or using unfiltered tap water. Clean the unit as described under maintenance and only use filtered tap water.
Why is the flame effect too low on my Dimplex CAS500?
If the flame effect on your Dimplex Indoor Fireplace is too low, consider these potential causes: 1. The flame effect control knob might be set too low. Try increasing the flame level using your remote or receiver. 2. The disc in the transducer could be dirty. Clean the disc with a soft brush. 3. The wire from the Transducer Unit might be sitting over the disc. Direct the wire to the back of the sump, ensuring it sits in the side slot exiting the sump.
What to do if my Dimplex CAS500 Indoor Fireplace smells unpleasant when used?
If your Dimplex Indoor Fireplace emits an unpleasant smell during use, it could be due to: * Dirty or stale water. Clean the unit. * Using unfiltered tap water. Switch to using only filtered tap water.
Why does my Dimplex CAS500 Indoor Fireplace flame effect have too much smoke?
If the flame effect on your Dimplex Indoor Fireplace is producing too much smoke, the flame effect setting may be too high. Try turning down the flame effect and allow some time for the flame generator to adjust to the new setting.
How to fix Dimplex Indoor Fireplace with little or no mist?
If your Dimplex Indoor Fireplace produces little or no mist, several factors could be responsible. First, check the transducer's operation and clean it and the sump thoroughly. Ensure the transducer sits correctly in the sump. Also, remove and clean the air filter, making sure to place it back correctly. Finally, ensure the nozzle is correctly positioned on the sump and clean the sump, transducer, and nozzle thoroughly to resolve any blockages.
What to do if Dimplex CAS500 Indoor Fireplace won't operate and LEDs blink twice?
If your Dimplex Indoor Fireplace will not operate and the LEDs are continuously blinking twice, it means the product has no water. If your product uses water bottles, refill them. If it's connected to mains water, check the water supply at the inlet of the product.
How to fix Dimplex CAS500 flame effect not starting?
If the flame effect on your Dimplex Indoor Fireplace won't start, make sure the mains plug is correctly plugged into the wall socket. Also, verify that the water tank is full and there is water in the sump. Check the low voltage connector to ensure it's properly connected.
What to do if Dimplex CAS500 stopped, and the LEDs are blinking twice?
If your Dimplex Indoor Fireplace has stopped working and the LEDs are blinking twice, it means the product has run out of water. If your product uses a water bottle, lift off the fuel bed, switch the product off, refill the bottle, replace it, and switch the product back on, then turn the product back on. If connected to mains water, switch the product off, check for leaks in the tubes, and ensure the ball valve is open. Once the mains water supply is restored, turn the product back on.
Why does my Dimplex Indoor Fireplace remote control stop working?
If your Dimplex Indoor Fireplace remote control stops working, it could be due to a few reasons. It might be a Bluetooth range issue, a loose connection with the Bluetooth Receiver, or the remote control batteries may need replacing. Try these solutions: * Check the positioning of the Bluetooth Receiver, ensuring it's not encased in metal or concrete. * Check the connection to the jack. * Replace the batteries with two new AAA batteries.
What to do if Dimplex Indoor Fireplace LEDs blink once every 8 seconds?
If the LEDs on your Dimplex Indoor Fireplace continuously blink once every 8 seconds on one side, it indicates overflow detection on that side. Switch off the product and the water supply, then contact your dealer for assistance.
General| Model | CAS500 |
|---|---|
| Type | Electric Fireplace |
| Remote Control | Yes |
| Thermostat | Yes |
| Timer | Yes |
| Weight | 18kg |
| Finish | Black |
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