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PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective switchboard Replace switchboard 3001370100RP
Defective thermistor Replace thermistor 3001380100RP
Defective relay board Replace the relay board 3001360100RP
Defective display/control board Replace the display/control board
Log 3001350200RP
Glass 3001350300RP
Heater is not turning on, but
ame effect is still function-
ing
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective switchboard Replace switchboard 3001370100RP
Defective heater assembly Replace heater assembly 2203610100RP
Defective display/control board Replace the display/control board
Log 3001350200RP
Glass 3001350300RP
Heater is turning off after a
couple of minutes of opera-
tion
Build up of dirt/dust in Heater
Assembly
Ensure that exterior intake louvers and re-
box cavity are free of dirt/dust.
Defective heater assembly Replace heater assembly 2203610100RP
Heater emits an odor Normal Operation Normal operation is when the heater emits
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
Defective heater assembly Replace heater assembly 2203610100RP
Heating element is glowing
red
Normal Operation Small glowing sections of the element are
considered normal.
Defective heater assembly If larger glowing sections are causing the
heater to trip the thermal cutout, unplug unit,
discontinue use and replace heater assembly.
2203610100RP
Heater fan runs continu-
ously
Defective Heater On/Off Switch Replace Heater On/Off Switch
Noise
Excessive noise with the
heater on
Dirty Heater Assembly Ensure that exterior intake louvers and re-
box cavity are free of dirt/dust.
Defective heater assembly Replace heater assembly 2203610100RP
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
Defective Flicker Motor Replace Flicker Motor 2000220100RP
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