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Warranty, after-sales service
The following conditions, describing the requirements and scope of our warranty service, do not affect the warranty obligations
of the sales person from the sales contract with the end customer. We offer a warranty for the devices according to the following
conditions:
Based on the following conditions, we remedy defects of the device free of charge which can be proven to be due to material
and/or manufacturing defects if they are reported to us without delay upon being detected and within 24 months after delivery to
the first end customer. This period is 12 months when the device is used commercially. If the defect appears within 6 months
after delivery and a successful start-up (heat pumps for heating purposes and central room ventilation devices) by the
authorised after-sales service for complete systems, a material or manufacturing defect can be expected.
This device is only covered by this warranty if it was purchased by a company in one of the member states of the European
Union, it is operated in Germany when the defect occurs and warranty service can also be rendered in Germany.
The defects which we have recognised as being covered by warranty are remedied in that the defective parts are repaired free
of charge at our discretion or replaced by flawless parts. Exceptional costs of defect remedy due to the type or location of the
device's use or poor accessibility of the device are not covered by us. The end customer must ensure free access to the device.
Dismantled parts which we take back become our property. The warranty time for rework and spare parts ends with the
expiration of the original warranty period for the device. The warranty does not cover easily breakable parts which affect the
value or operational use of the device only insignificantly. The original purchase receipt with purchase or delivery data must
always be presented.
The warranty becomes void if the end customer or a third party did not comply with the applicable VDE regulations, the
stipulations of the local utility company or our installation and operating instructions as well as the information and integration
diagrams included in the project planning documents or if the our accessories required for proper functioning were not used.
The liability for the consequences of modifications and work activities performed improperly by the end customer or third party
becomes void. The warranty covers the device and the parts purchased from the supplier. Parts and devices not purchased by
the supplier and system defects due to parts not purchased from the supplier are not covered by warranty.
If the defect cannot be remedied or the repair is denied by us or unreasonably delayed, the manufacturer will either deliver a
replacement free of charge or reimburse the reduced value. In case of providing a replacement delivery, we reserve the right to
apply a reasonable usage for the time of usage incurred so far. Extended or other claims, especially those for compensation of
damages incurred outside of the device, are excluded unless liability is legally mandated. In case of liability according to article
478 of the German Civil Code (BGB), the liability of the supplier is limited to the lump-sum service fees constituting the
maximum amount.
An extension of the warranty to 36 months for heater heat pumps and central room ventilation devices from the date of start-up
but no longer than 38 months after delivery ex factory is granted under the following conditions: The prerequisite for accepting
the extended warranty is the chargeable start-up by the authorised after-sales service for complete systems with a start-up log
within an operating time (compressor runtime) of less than 150 hours. Defects noted in the start-up log must be remedied
immediately. This is the basis for the warranty. The start-up log shall be submitted to the address specified below within one
month after the start-up; the extension of the warranty period will be confirmed by this same address.
The start-up costs flat charge includes the actual start-up and the travel expenses. No liability is assumed for the proper
planning, dimensioning and execution of the overall system. Remedying system defects and waiting times are extra services.
The start-up costs flat charge for all heat pumps for heating purposes is currently
€
340 net and
€
400 net for central
ventilation systems, for each device, and is charged to the ordering party by the authorised after-sales service for complete
systems. Price adjustments are reserved.
In case of a situation requiring service, the authorised after-sales service for complete systems on site is notified who will quickly
remedy the problem. You can find out about the after-sales service for complete systems responsible for your area by
contacting the central service hotline of Glen Dimplex Deutschland GmbH.
Glen Dimplex Deutschland GmbH
Dimplex Division
After-sales service for complete systems
Am Goldenen Feld 18 Phone No. +49 (0) 9221 709 562
95326 Kulmbach, Germany Fax No. +49 (0) 9221 709 565
E-mail address kundendienst.system@glendimplex.de kundendienst.system@dimplex.de
Internet: www.dimplex.de
To process your order, we require the production number (E-Nr.) and the device’s production date (FD).
This information can be found on the type plate in the framed field.
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