Dimplex Pro Series - User Manual

Other manuals for Dimplex Pro Series

Information Guide56 pages

Questions and Answers

M
Margaret RobersonAug 15, 2025
Why is my Dimplex Pro flame effect not starting?
- B
  Brandon ParsonsAug 15, 2025
  If the flame effect on your Dimplex Indoor Fireplace isn't starting, several factors could be the cause. First, ensure the mains plug is correctly plugged into the wall socket. Next, check that the water tank is full and there is water in the sump. Also, verify that the low voltage connector is properly connected. Finally, make sure the Transducer Unit is correctly seated in the molded recess within the sump.
S
steelejamesAug 18, 2025
How to fix unpleasant smell from Dimplex Indoor Fireplace?
- S
  Sandra WilsonAug 18, 2025
  An unpleasant smell from your Dimplex Indoor Fireplace can often be resolved by addressing the water quality. The smell may be caused by dirty or stale water, so you should clean the unit as described under maintenance. Also, be sure to only use filtered tap water in the unit.
B
Brittney AguilarAug 21, 2025
What to do if Dimplex Pro Indoor Fireplace flame effect is too low?
- S
  Shelly GreenAug 21, 2025
  If the flame effect on your Dimplex Indoor Fireplace is too low, try these solutions: First, increase the flame level using the remote control. If that doesn't work, the metal disc in the transducer might be dirty; clean it with the soft brush supplied. Lastly, check that the wire from the Transducer Unit isn't sitting over the metal disc; direct the wire to the back of the sump, ensuring it sits in the side slot exiting the sump.
M
Marcus StrongAug 25, 2025
Why Dimplex Indoor Fireplace main lamps are not working?
- K
  Kimberly FisherAug 26, 2025
  If the main lamps on your Dimplex Indoor Fireplace aren't working and there are no flames or smoke, it could be due to an empty water tank. Refill the water tank according to the instructions under ‘Filling the water tank’. Also, ensure the plug is correctly connected to the wall socket and that Switch ‘A’ is in the ‘ON’ position.
T
Tina DudleyAug 28, 2025
How to decrease smoke in Dimplex Indoor Fireplace?
- V
  vodomAug 28, 2025
  If your Dimplex Indoor Fireplace has too much smoke in the flame effect, it's likely that the flame effect setting is too high. Turn the flame effect control knob to the right, about ¼ of a turn at a time, to reduce the smoke.
J
John ReyesSep 1, 2025
Why does my Dimplex Pro have too much smoke?
- D
  Desiree ElliottSep 1, 2025
  If your flame effect produces too much smoke, it's likely the flame effect setting is too high. Adjust the flame effect control knob ‘D’ to the right, about ¼ of a turn at a time, and allow some time for the flame generator to adjust to the new setting.
T
Theresa BarnesSep 4, 2025
How to fix low flame effect on Dimplex Indoor Fireplace?
- K
  Katherine PageSep 4, 2025
  To fix a low flame effect: * Increase the flame level using the Remote Control. * Clean the Metal Disc with the soft brush supplied. * Direct the wire to the back of the sump, ensuring it sits in the side slot exiting the sump. This may be happening because the flame effect knob is set too low, the metal disc in the transducer might be dirty, or the wire from the transducer unit is sitting over the metal disc.
W
Wayne YangSep 7, 2025
What to do if my Dimplex Pro flame effect will not start?
- L
  lynnsingletonSep 7, 2025
  If the flame effect won't start, check the following: * Ensure the mains plug is correctly plugged in. * Verify the water tank is full and there is water in the sump. * Check the low voltage connector is properly connected. * Make sure the Transducer Unit is correctly seated in the sump's molded recess.
J
John PattersonSep 12, 2025
Why does my Dimplex Indoor Fireplace have an unpleasant smell?
- N
  Nicholas RileySep 12, 2025
  An unpleasant smell from your unit is likely due to dirty or stale water, or using unfiltered tap water. Clean the unit as described under maintenance and only use filtered tap water.

Summary

Introduction and Safety Advice

General Safety Precautions

Basic precautions for safe use, including avoiding outdoor use and proximity to water sources.

Usage Restrictions and Electrical Safety

Details usage limitations, child safety, earthing requirements, and advice against extension leads.

Operational Warnings and Placement

Warnings on covering the appliance, obstructions, floor types, and handling faults.

General Information and Technical Details

Water and Surface Requirements

Use only filtered water and always ensure the appliance sits on a level surface.

Operational Notes and Maintenance

Covers normal sounds, power surge behaviour, moving instructions, cleaning frequency, and lamp checks.

Heat Output Specifications

Details the nominal, minimum, and maximum heat outputs, and standby power consumption.

Installation Instructions

Before You Start Installation

Steps to take before beginning installation, including checking packing and supply voltage.

Installation into a Fireplace Mantle

Instructions for fitting the appliance into a fireplace mantle, including ventilation requirements.

Installation into Wall or Recess Cavity

Details building structures, venting slots, and air vent requirements for wall or recess installations.

Assembly and Operation

Connecting Transducer Unit and Lamps

Step-by-step guide for connecting the transducer unit and lamps to the sump.

Filling the Water Tank Procedure

Instructions for filling the water tank with filtered water, including cap and placement.

Placing the Fuelbed

Instructions for placing the fuelbed onto the water tank and mist nozzle.

Manual Controls Operation

Details the function of manual control switches A and B for power and flame effect.

Remote Control Operation

Instructions for using the remote control, including battery installation and switching on.

Adjusting Flame Setting via Remote

How to adjust the flame effect level (F1-F6) using the remote control buttons.

Switching on Heat via Remote

Steps to activate and adjust the heat setting (OFF, LO, HI) using the remote control.

Setting the Thermostat

How to set the desired room temperature and how the heater maintains it.

Thermal Safety Cut-out and Control Precautions

Explains the thermal cut-out and warns against using external switching devices with the appliance.

Setting Date and Time

Step-by-step guide to setting the date and time on the heater using the remote control.

Remote Control Modes Overview

Descriptions of User Timer, Manual Mode, and Frost Protection modes for the remote control.

Choosing and Setting Remote Modes

Instructions for selecting and programming timer modes (P1-P4) and other operational modes.

Programming User Timer Modes

Detailed steps for programming daily time slots (P1-P4) and copying settings to other days.

Manual Mode Operation

How to select Manual Mode for constant heat, ignoring timer settings.

Frost Protection Mode

How to activate Frost Protection mode to maintain a 7°C room temperature.

Adjusting Flame Effect

Guide to adjusting the flame effect intensity (F1-F6) for realistic appearance.

Customising Display Settings

How to change temperature units (°C/°F) and set maximum temperature points.

Adaptive Start Function

Explanation of the learning function for automatic room heating to a target temperature.

Maintenance and Troubleshooting

General Maintenance Tips

Advice on water usage, appliance stability, and general care during non-use periods.

Filling the Water Tank

Step-by-step instructions for refilling the water tank when the flame effect stops.

Changing Lamps

Procedure for identifying and replacing faulty lamps for the flame and smoke effect.

Cleaning Components

Recommended cleaning schedule and procedures for the water tank, sump, and air filter.

Troubleshooting Common Issues

Guide to diagnosing and resolving common symptoms like no flame, low flame, or smells.