DirecTV Genie 2 User Manual

IV. TROUBLESHOOTING
A. New On-Screen Displays
1. Tilt Error On-Screen Display
Text: “Help! Your Genie 2 has fallen down …”
Cause: If the Genie 2 has tilted or fallen over, this On-Screen Display will be displayed.
Troubleshooting: Set the Genie 2 upright vertically. The graphic in the On-Screen Display will inform you of
the appropriate position the Genie 2 should be in. Set the Genie 2 straight and select OK
to dismiss the On-Screen Display.
2. Thermal Warning On-Screen Display
Text: “Thermal Warming”
Cause: If there is something blocking the Genie 2, it will restrict the air ow and cause the Genie 2
to overheat and you’ll see this On-Screen Display.
Troubleshooting: Check and make sure that nothing is blocking the air ow to the Genie 2. The graphic in
the On-Screen Display will inform you of the position the Genie 2 should be placed in.
Select OK to restart the Genie.
FIGURE 6: TILT ERROR ON-SCREEN DISPLAY
Product Manual—Genie 2™
12 Version 2.0 – 4/4/2017

DirecTV Genie 2 Specifications

General

Model	HS17
Tuners	7
4K Support	Yes
DVR Storage Capacity	2TB
Clients Supported	7
Category	Receiver
DVR	Yes
Wireless	Yes
Maximum Number of Clients	7