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Limited Warranty, continued
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN
DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE
RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES
ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE
PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-
APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON.
If You Need Assistance
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase
and either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the System Info screen to nd these numbers.
A Customer Service Representative will assist you.
If the Representative determines you should return any equipment, you will be directed
to call a Return Authorization representative. Before shipping any equipment, you must
talk to a Return Authorization representative and must obtain a Return Authorization (RA)
number.
You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program below.
Returned equipment must be packaged properly, using either the original shipping
materials or the packaging in which the replacement equipment is shipped. Include a
copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be
considered out of warranty. Follow the instructions given to you by the Customer Service
Representative.
Write the RA number in large, clearly visible characters on the outside of the shipping
box that you use to return the equipment. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be returned
to you at your expense.
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