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Transactional Fees
Type of Fee Amount Description of When Fee Applies
Agent Assist Fee $5.00
You order PPV or make a credit/debit card or Bank Account payment
over the phone with an agent.
External Hard Drive
Activation Fee
$40.00
One-time fee charged if you have a ViP receiver and you choose to
connect an external hard drive to that receiver.
Late Payment Fee $7.00
You do not pay your bill in full on or before its due date (unless you are
receiving Services pursuant to a Pre-Pay Promotion).
Returned Payment
Fee
$10.00
You make an EFT or check payment to DISH Network and it is
subsequently returned.
Shipping and
Handling Fee
$15.00
DISH Network delivers hardware to you via regular delivery. (A $20.00
Extended Delivery Fee also applies to AK, HI, Puerto Rico, or Virgin
Islands.)
Overnight Delivery
Fee
$20.00
DISH Network delivers an item to you via overnight delivery (not
available in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands).
Box Return Fee $17.00
DISH Network delivers return boxes and labels to return leased
equipment.
Smart Card
Replacement Fee
$50.00
We replace your Smart Card because it was lost, damaged, defective or
stolen, as long as there is no evidence of tampering or modication.
Out of Warranty
Receiver
Replacement Fee
$75.00 You need to replace or repair an out of warranty receiver.
Service Call Fee $95.00 We send a certied technician to you.
Programming Change
Fee
$5.00
You change your programming selection in 30 days or less from the
same service being added (but not regarding adult programming).
$20.00 Changes to your programming selection include adult programming.
Residential Customer Agreement,
continued
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