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Obtaining warranty service.
DitoGear will provide warranty service either (i) at an DitoGear Retail or DitoGear Authorized Service
Provider (“ASP”) location, where service is performed at the location, or the DitoGear Retail or ASP may
send the product to an DitoGear repair service location for service, (ii) by sending you prepaid way bills
(and if you no longer have the original packaging, DitoGear may send you packaging material) to enable
you to ship the product to DitoGear’s repair service location for service, or (iii) by sending you customer
installable new or refurbished replacement product or parts to enable you to service or exchange your
own product (“DIY Service”). Upon receipt of the replacement product or part, the original product or part
becomes the property of DitoGear and you agree to follow instructions, including, if required, arranging
the return of original product or part to DitoGear in a timely manner. When providing DIY Service requir-
ing the return of the original product or part, DitoGear may require a credit card authorization as security
for the retail price of the replacement product or part and applicable shipping costs. If you follow instruc-
tions, DitoGear will cancel the credit card authorization, so you will not be charged for the product or part
and shipping costs. If you fail to return the replaced product or part as instructed or the replaced product
or part is not eligible for warranty service, DitoGear will charge the credit card for the authorized amount.
Please access and review the online help resources at the DitoGearwebsite (www.ditogear.com) and con-
tained in the product manual before requesting warranty service. If the product is still not functioning
properly after making use of these resources, please contact DitoGear at support@ditogear.com.
Service options, parts availability and response times may vary according to the country in which serv-
ice is requested. Service options are subject to change at any time. You may be responsible for shipping
and handling charges if the product cannot be serviced in the country in which service is requested. If you
seek service in a country that is not the country of purchase, you will comply with all applicable import and
export laws and regulations and be responsible for all custom duties, VAT. and other associated taxes and
charges. For international service, DitoGear may repair or exchange defective products and parts with com-
parable products and parts that comply with local standards. In accordance with applicable law, DitoGear
may require that you furnish proof of purchase details before receiving warranty service.
This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due
to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches,
dents and broken elements on ports; (c) to damage caused by use with non-DitoGear products; (d) to
damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; (e) to
damage caused by operating the product outside the permitted or intended uses described by DitoGear;
(f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a
representative of DitoGear; (g) to a product or part that has been modified to alter functionality or capabil-
ity without the written permission of DitoGear; (h) to defects caused by normal wear and tear or otherwise
due to the normal aging of the product.
Except as provided in this warranty and to the extent permitted by law, DitoGear is not responsible for
direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or
under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or antic-
ipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings;
loss of business; loss of Opportunity; loss of goodwill; loss of reputation; loss of, damage to or any indirect
or consequential loss or damage howsoever caused including the replacement of equipment and prop-
erty. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability
for intentional and gross negligent acts and/or omissions. Some states (countries and provinces) do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclu-
sion may not apply to you.
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