Set-up subject to change without notice. For packages not listed contact Dixie-Narco Factory
Service at (800) 688-9090. Page 40 of 72
TROUBLESHOOTING
SIID VENDING
1. Problem: Free vend on one column.
Troubleshooting: A) Check selection price.
B) Check for bad connections or broken, backed out, or crossed wires from vend motor to control
board.
C) Check for sticking select button.
D) Check control board.
2. Problem:
One motor continues to home with door closed, shows "JC#" when in diagnostics or "COLJ" when "ErOr"
routine is entered.
Troubleshooting: A) If using Mars Validator, ensure correct interface harness is used.
B) Check for bad connections or broken, backed out, or crossed wires from vend motor to control
board. (Note: Check wires on left side of vend motor cover.)
C) Vend switch.
D) Check control board.
3. Problem: One column sold out, but still vends.
Troubleshooting: A) Check sold-out switch.
B) Check for bad connections or broken, backed out, or crossed wires from sold-out switch to
control board. (Note: Check wires on left side of vend motor cover.)
4. Problem: Vender will not sequence (Coca-Cola only).
Troubleshooting: A) Ensure wire #24 is in select panel harness and is in correct pin location.
B) Check for bad connection or broken wire #24 in select panel harness.
C) Make sure wire #24 is in correct location.
D) Check control board.
5. Problem: Free vend on one or more columns.
Troubleshooting: A) Check secondary pricing program.
B) Check for bad connections or broken, backed out, or crossed wires from vend motor to control
board.
C) Check for sticking select button.
D) Check for bad vend motor switch.
E) Check control board.
6. Problem: Column Jackpots.
Troubleshooting: A) Check problem column(s) in motor test.
B) Check motor for:
1. Syrup on brake.
2. Locate/check brake spring.
3. Check motor switch.
C) Check wiring from/to motor switch of problem column.
D) Check wiring at mate-n-lock on cabinet harness and cabinet extension harness.
E) Check motor.
F) Check control board.
7. Problem: Column will not vend.
Troubleshooting: A) Go to diagnostics and test.
B) Check for bad connection or broken, backed out, or crossed wires.
(Also check ballast wires)
8. Problem: Motor stops on high cam.
Troubleshooting: A) Change vend switch.
B) Install current software.
-5 or 380.11 or greater two-button programming.
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