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WHERE TO FIND HELP
Our Commitment
DJH Designs stands behind the product you have purchased. Depending on how you purchase and use your
equipment, the best source of support is either from, DJH Designs, or your own organization. Your warranty
statement is included in this chapter. Please read it carefully and retain it for your records.
Help From Your Organization
If your organization has a number of MEK Rub Test Machines, the best source of assistance may be within your
own company. Many companies designate central support personnel to help when you have problems with using
your system (i.e. long time, experienced system user’s).
24 Hour Online Help from DJH Designs Website
DJH Designs can also be reached 24 hrs a day 7 days a week on our website. Our products and support page can
provide you with answers to most problems. You can also E-mail your request to several E-mail accounts. See
Service and support page, second last page in this manual for web address and E-mail accounts.
Help From DJH Designs Customer Support Center
If you are unable to solve a problem, or you require information about your system or other products, DJH Designs
would be happy to provide you with the support / information you require. Support is available from 7 a.m. until
6 p.m.; (Eastern Time) Monday to Friday.
Call (905) 825-2750
DJH Designs Technical Support E-mail Address: techsupport@djh.com
DJH Designs Maintenance Agreements
DJH Designs is currently developing several types of maintenance agreements that will meet a wide range of
support needs.
Service Agreements
• Priority On-Site Service is being designed for production critical applications, giving you 24 hour service
response to your site for calls made during normal DJH Designs business hours.
• Next Day On-Site Service will provide on-site support within 72 hours following your service request. Extended
coverage hours and extended travel beyond DJH Designs designated service zones will be available for additional
charges on most on-site service agreements.
• Yearly On-Site Service Agreement will provide economical, scheduled on-site coverage. is service will provide
annual scheduled maintenance and repair visits to your location.
** Some Service agreements may not be available in your location, contact DJH Designs for specic information **
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