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FAQ
Troubleshooting (FAQ)
What is the difference between the Phantom 3 Professional and the Phantom 3 Advanced?
The biggest difference between the Phantom 3 Professional and the Phantom 3 Advanced is in the
camera. The Phantom 3 Professional is capable of shooting spectacular 4K video at up to 30 frames per
second, and the Phantom 3 Advanced is capable of shooting at resolutions up to 1080p60. Both models
shoot 12 megapixel photos.
The other main difference is the Intelligent Flight Battery charger. The Phantom 3 Advanced comes with a
57-watt charging unit and the Phantom 3 Professional comes with a 100-watt charger, the latter of which
allows for shorter charging times.
Can I remove the camera and attach my own?
No. The cameras that come with both models are permanently attached. Attempting to remove, replace, or
modify the camera may damage the product and will void your warranty.
Can I charge my Remote Controller and Intelligent Flight Battery at the same time?
While the Remote Controller charger and Intelligent Flight Battery charger have been integrated into one
unit for your convenience, it is recommended that you only charge one item at a time. We recommend that
you never charge both items using the same charger at the same time.
What are the buttons on the back of my Remote Controller for?
The two buttons on the back of the Remote Controller can be customized and assigned to function as you
choose through the DJI Pilot app. Refer to the manual for more information.
How far can I y my Phantom 3?
The signal transmission distance will vary depending on environmental conditions, but the Phantom 3
series can reach distances of up to 1.2 miles (2 kilometers) away from the pilot.
What app should I use with my Phantom 3?
The Phantom 3 is compatible with the DJI Pilot app for iOS and Android, which is already used with the DJI
Inspire
. The app will detect which aircraft is connected and automatically adjust accordingly.
Which mobile devices are compatible with the app?
The DJI Pilot app is only compatible with devices running iOS 8.0 or later or Android v4.1.2 or later.
The following devices are recommended:
iOS: iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi
+ Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, and iPad mini 3 Wi-Fi + Cellular. This app is
optimized for iPhone 5s, iPhone 6, and iPhone 6 Plus
Android: Samsung S5, Note 3, Sony Z3 EXPERIA, Google Nexus 7 II, Google Nexus 9, Mi 3, Nubia Z7 mini
Support for additional Android devices will become available as testing and development continues.
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